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10 Cards in this Set
- Front
- Back
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Group |
Two or more individuals, interacting independent, who have come together to achieve objectives |
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Team |
Group composed of members w/ complementary skills who hold themselves accountable for common goals and performance |
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Advantages of teams |
Customer satisfaction Product and service quality Speed and efficiency in product development Employee job satisfaction Decision making |
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Norms |
Attitudes, opinions, feelings, or action patterns that are shared by two people or more and guide behavior |
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Psychology Safety |
Team members feel safe to take risks and feel vulnerable in front of others |
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Task vs maintenance functions |
Task functions guide the team towards an objective/goal Maintenance functions help build a team's sense of identity and help develop social relationships in a group |
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Team formation |
Interpersonal: Trust, personal comfort, security Task: Mission/purpose of group, methods, expected outcomes Authority: Assigning leadership, determining how power is managed |
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Group Formation |
Forming: Undefined roles make people dependent on leader or initial goals Storming: People evaluate each other, conflict, and compete for roles Norming: Roles become clear and conceptually accepted Performing: Focus on goal attainment, adaptive and self correcting Adjourning: Team members move on |
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How to enhance team cohesiveness |
Effective management of roles and norms Small group size Consensus on goals Interaction frequency Difficult to join Group based rewards |
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How to reduce social loafing? |
Set group goals Peer evaluations Allow members autonomy in deciding their roles Rewarding individual's contributions |
