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11 Cards in this Set

  • Front
  • Back

Expression of dissatisfaction from internal customers (physicians, employees) or external customers (donors, patients)


a. Error


b. Complaint


C. Accident


d. Discrepancy

b. Complaint

Internal auditing:


a. Plan


b. Do


c. Check


d. Act

c. Check

Example of an error that is obvious occurring at the interface between a health care worker and the patient


(1) Errors with data entry


(2) Missing blood vessel during phlebotomy


(3) Teamwork factors


a. 1 and 2


b. 2 and 3


c. 1 and 3


d. 1, 2, and 3

a. 1 and 2

If the laboratory wants to determine the number of phlebotomists needed to provide emergency room coverage on Sunday nights during the 11:00 to 7:00 shift, which one of the decision-making procedures may prove the most useful?


a. Probability analysis


b. Linear programming


c. Queuing theory


d. Simulation

c. Queuing theory

Arrange the following control from the most effective to least:


(1) Elimination


(2) PPE


(3) Substitution


(4) Administrative control


(5) Engineering control



a 1-2-3-4-5


b. 1-3-5-4-2


c. 5-4-3-2-1


d. None of these

c. 5-4-3-2-1

Hazards associated with liquid nitrogen:


(1) Fire


(2) Asphyxiation


(3) Mechanical injuries


a. 1 and 2


b. 2 and 3


c. 1 and 3


d. 1,2, and 3

d. 1,2, and 3

Hazards associated with liquid nitrogen:


(1) Fire


(2) Asphyxiation


(3) Mechanical injuries


a. 1 and 2


b. 2 and 3


c. 1 and 3


d. 1,2, and 3

d. 1,2, and 3

In aplastic anemia, which describes the bone marrow:


1. Empty


2. Packed with red cells


3. Hypoplastic


4. Hyperplastic



a. 1 and 2


b. 3 and 4


c. 1 and 3

c. 1 and 3

Hazards associated with liquid nitrogen:


(1) Fire


(2) Asphyxiation


(3) Mechanical injuries


a. 1 and 2


b. 2 and 3


c. 1 and 3


d. 1,2, and 3

d. 1,2, and 3

In aplastic anemia, which describes the bone marrow:


1. Empty


2. Packed with red cells


3. Hypoplastic


4. Hyperplastic



a. 1 and 2


b. 3 and 4


c. 1 and 3

c. 1 and 3

All but one are related:


a. Eicosanoid synthesis pathway


b. Prostaglandin pathway


c. Cyclooxygenase pathway


d. Thromboxane pathway


e. IP3-DAG

e. IP3-DAG