Ecpi - Cis 142 - Cloud Computing

Front 1

a way to build applications and have them hosted by the cloud provider.

Back 1

PaaS

Front 2

using the cloud provider ’s machines to run your software and applications

Back 2

IaaS

Front 3

A piece of software you want to use, located in the cloud provider

Back 3

SaaS

Front 4

One of the operational benefits is

Back 4

automation

Front 5

In cloud computing, one of the operational benefits is

Back 5

reduced cost

Front 6

In cloud computing, one of the economic benefits

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less staff

Front 7

One of the economic benefits, according to cloud computing:

Back 7

pay as you go

Front 8

One of the economic benefits you learned

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Time to market

Front 9

one of the great benefits of using cloud services is the ability to shorten the time it takes to get a new system is called

Back 9

time to value

Front 10

Most SaaS providers offer a 30-day trial of their service is called

Back 10

trail period

Front 11

Rather than laying out an enormous amount of money, you can get started relatively inexpensively is called

Back 11

Low entry costs

Front 12

Using an SaaS provider eliminates the need for buying hardware and software is called

Back 12

reduced captial expense,

Front 13

Rather than buy new hardware to deal with your sudden capacity needs, an SaaS provider can instantly expand is called

Back 13

meet short-term needs

Front 14

one of the staffing benefits is found in cloud computing is

Back 14

no more 1,000-page planning and implementation guides

Front 15

one of the staffing benefits is what?

Back 15

Shorter deployment time

Front 16

clients run the range from laptops to PDAs and smartphones, like an iPhone

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Mobile

Front 17

are client computers that have no hard drives

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Thin

Front 18

Using thin clients creates a better chance for centralized data storage. As such, there’s less chance for

Back 18

Data Leakage

Front 19

If your connection with the cloud is ________________, then that means you are sending and receiving data at the same rate.

Back 19

Symmetric

Front 20

If your connection is _________, then data is sent from your organization at a slower rate than you’re receiving it

Back 20

Asymmetric

Front 21

ADSL is considered as a symmetric or asymmetric

Back 21

Asymmetric

Front 22

In your LAN, _______________ used to mean that another server or two were added to the datacenter in case there was a problem

Back 22

Redundancy

Front 23

An OpenID is in the form of a uniform resource locator (URL) and does not rely on a central authority to __________________________.

Back 23

Authenticat a user's identity

Front 24

________________ means that a third-party provider rents space on their storage to end users who lack the budget or capital budget to pay for it on their own

Back 24

Storage as a Service

Front 25

are the foundational component of virtual infrastructure and enable computer system partitioning is called

Back 25

Hypervisors

Front 26

Which is typiccally not included in problem management?

A. Installing new software

B. Giving Instructions on how to use a supported product

C. Answering inquiries regarding the status of a current call

D. Recovering Lost data

Back 26

C. Answering inquiries regarding the status of a current call

Front 27

"Good morning, thank you for calling ABC Company. This is Alisha, How may I help you? If your receptionist answers every call this way, she is using a:

A. Script

B. Automated Response

C. Automated recording

D. Customer Survey

Back 27

A. Script

Front 28

Which is an example of fogging?

A. Acknowledging criticism without agreeing or disagreeing

B. Imagining yourself in a bitter one-on-one battle with you customer

C. Replacing an image of an angry customer with someone you know

D. Mentalling telling yourself that you know how to successfully handle this situation.

Back 28

A. Acknowledging criticism without agreeing or disagreeing

Front 29

An Analyst's calling a customer to say that he is going to be late arriving at the customer's site is an example of _____.

A. Follow-through

B. Surveying

C. Active Listening

Back 29

A. Follow-through

Front 30

A customer's name, phone, address, and other identifing information is referred to as:

A. Customer data

B. Customer incident

C. Status Report

D. Status Incident

Back 30

A. Customer data

Front 31

To win over a difficult customer, what should an analyst do?

A. Listen to the customer passively

B. Answer the call as quickly as possible, even if the analyst is not ready

C. Restated the situation and gain the customer agreement

D. Let the customer control the call

Back 31

C. Restated the situation and gain the customer agreement

Front 32

Which is true about using calming techniques to handle difficult customer situations?

A. Difficult situations arise outside of work too, practice calming techniques whenever the opportunity arises

C. Role-Plat a difficult situation with another analyst

D. All of the above

Back 32

D. All of the above

Front 33

a method of partitioning a physical server computer into multiple servers so that each has the appearance and capabilities of running on its own dedicated machine is called

Back 33

Server Virtualization

Front 34

a method that describes software technologies that separate them from the underlying operating system on which they are executed is called

Back 34

Application Virtualization

Front 35

can help companies maximize the value of IT investments, decreasing the server hardware footprint, energy consumption, and cost and complexity of managing IT systems by using

Back 35

Virtualization

Front 36

Which applications are not well suited for today’s virtual environment?

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Graphic Intensive

Front 37

There are two (major) components of a virtualized environment are

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Clients and Servers

Front 38

____________ refers to the prevention of intentional or unintentional unauthorized disclosure of information

Back 38

Confidentiality

Front 39

Modifications are not made to data by unauthorized personnel or processes is a concept of

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Integrity

Front 40

________

ensures the reliable and timely access to cloud data or cloud computing /resources by the appropriate personnel

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Availiability

Front 41

the testing or reconciliation of evidence of a user’s identity is called

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Authentication

Front 42

refers to rights and privileges granted to an individual or process that enable account access to resources is called _____

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Authorization

Front 43

the ability to determine the actions and behaviors of a single individual within a cloud system and to identify that particular individual is called

Back 43

Accountability

Front 44

the application of multiple layers of protection wherein a subsequent layer will provide protection if a previous layer is breached is called

Back 44

Defense in Depth

Front 45

If a cloud system fails it should fail to a state in which the security of the system and its data are not compromised is called_____________

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Fail Safe

Front 46

the process of determining customer software expectations and needs, and it is conducted before the software design phase is called

Back 46

Software Requirements Engineering

Front 47

a comprehensive statement of consistent actions to be taken before, during, and after a disruptive event that causes a significant loss of information systems resources is called

Back 47

DRP

Front 48

A ____________ addresses the means for a business to recover from disruptions and continue support for critical business functions

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Business Continuity Plan

Front 49

A_____________is a process used to help business units understand the impact of a disruptive event

Back 49

BIA

Front 50

One of BIA important steps:-

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Gathering the needed assesment materials

Front 51

One of BIA steps is

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Documenting the resuts and presenting recommendations

Front 52

BIA steps include:

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Analyzing the information compiled

Front 53

virtual environments are considered “full virtualization” environments and have VMs running on a hypervisor that interacts with the hardware is type

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One

Front 54

virtual environments are also considered “full virtualization” but work with a host OS instead of a hypervisor is type

Back 54

Two

Front 55

An environments offer performance gains by eliminating some of the emulation that occurs in full virtualization environments is called

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Para-Virtualized

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an threat that allow a shared clipboard technology allows data to be transferred between VMs and the host is called

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Shared Clipboard Attack

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capturing keystrokes and screen updates to be passed across virtual terminals in the virtual machine os called

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Keystroke Logging Attack

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a covert communications channel between the guest and host could allow intruders to perform potentially dangerous operations is called

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Virtual Machine Backdoors

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can hide from normal malware detection systems by initiating a “rogue” hypervisor and creating a cover channel to dump unauthorized code into the system is called

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Rogue Root Kits

Front 60

A self-protected virtual machine may allow direct modification of its hypervisor by an external intruder is called

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External Modification of the hypervisor

Front 61

an improperly configured VM could allow code to completely bypass the virtual environment, and obtain full root or kernel access to the physical host is called

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VM Escape

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Requiring the system administrator to access virtualized system remotely for management task is called

Back 62

Securing VM Remote Access

Front 63

Software as a service

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offered by a third party provider, available on demand, usually via the Internet configurable remotely

Front 64

Platform as a service

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allows customers to develop new applications using APIs deployed and configurable remotely

Front 65

Infrastructure as service

Back 65

provides virtual machines and other abstracted hardware and operating systems

Front 66

The most common applications in cloud computing:

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storage and database

Front 67

Database as a Service

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paradigm where end users can request database services, consume it for the lifetime of the project, and then have then automatically de-provisioned and returned to the resource pool

Front 68

One of the first companies to offer cloud services to the public

Back 68

Amazon