Communications For Law Enforcement Professionals

Front 1

To communicate effectively within a multicultural environment, law enforcement personnel must be able to:

Back 1

- show respect
- be patient
- be flexible
- send clear messages
- withhold judgments

Front 2

These communications skills can be applied in a number of ways:

Back 2

- Do not use jargon, slang or idioms
- Provide positive feedback
- Listen attentively
- Be patient
- Don't speak louder; it won't help

Front 3

Officers should avoid gestures or physical behavours that other cultures find offensive or taboo. Officers should understand:

Back 3

a) When touch is appropriate or inappropriate.
b) How facial expressions are affected by culture.

Front 4

Guidelines for communicating with people with disabilities:

Back 4

i) Recognized the existence of a disability.
ii) Understand the nature of the disability.
iii) Be resourceful in attempting to establish communication.

Front 5

Zen of Citium

Back 5

We have been given two ears and but a single mouth in order that we may hear more and talk less.

Front 6

To command respect depends on three factors:

Back 6

1) Your words
2) Your delivery and tone
3) Your appearance

Front 7

The six P's of public speaking:

Back 7

1) Preface
2) Position
3) Problem
4) Possibilities
5) Proposal
6) Postscript

Front 8

Barriers to Communication:

Back 8

1) Receiver can't hear message clearly
2) Receiver doesn't agree with what is said and doesn't tell you.
3) Receiver unable to respond for other reasons.

Front 9

Learn to avoid gestures other cultures find taboo:

Back 9

i) When touch is appropriate and inappropriate.
ii) How facial expressions are affected by culture.

Front 10

Testifying in court:

Back 10

a) Don't guess
b) Tell the truth
c) Understand the questions.
d) Take your time
e) Give clear answers.
f) If estimating, say so.
g) Be Courteous
h) Avoid Humour

Front 11

Barriers to Effective Listening: (9)

Back 11

1) Lack of Interest
2) Daydreaming
3) Lack of understanding
4) Lack of retention

Front 12

Visual aids:(6)

Back 12

1) Overhead transparencies
2) Flip charts
3) Videos
4) Slides

Front 13

Ways to overcome anxiety: (6)

Back 13

1) Observe others
2) Lower blood pressure
3) Try to relax
4) Move body
5) Suck on candy
6) Breathe

Front 14

Gestures:(p.153)

Back 14

Using your hands oral during presentation can be very effective.

Front 15

Speaking in such a way as to be heard, to be influential, and to command respect demands on 3 factors:

Back 15

i) Your words
ii) Your delivery and tone
iii) Your appearance

Front 16

2 types of paragraphs:

Back 16

Regular and extended

Front 17

Audience:

Back 17

1) Who will be reading this?
2) What does the reader want to hear?
3) What do I want to tell the reader?
4) How can I best Arrange and present message?

Front 18

Bias:

Back 18

Can be favourable or unfavourable but indicates a strong opinion based on experience.

Front 19

Summarizing:

Back 19

Involves putting the main points of material into own words.

Front 20

Paraphrase:

Back 20

Involves putting the main ideas of material into own words and is usually shorter than original.

Front 21

Contractions:

Back 21

Formed from a combination of two words.

Front 22

Comma splice

Back 22

Another type of run on sentence.

Front 23

Improving spelling:(5)

Back 23

1) Notice the hard spots
2) Look at word carefully and examine structure.
3) Pronounce word correctly
4) Pronounce word by syllables.
5) Use memory devices.