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25 Cards in this Set
- Front
- Back
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Emotional Intelligence
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Capacity for self-awareness, self-reflection, empathy and social skills
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SWOT Analysis
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Evaluation of Strengths,Weaknesses,Opportunities and Threats; a method for developing self awareness
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TTM: TransTheoretical Model of Change
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This theory of change meets each person where they are; the stages of change are pre-contemp, contemp, prep, action, maintenance
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Motivation
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The act or process of motivating or impelling change
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Rapport
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Relation characterized by harmony, affinity and confidence/ cooperation with the other; try to establish immediately
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Habit Strength
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The psycho-physiological factors involved in behaviors that the client wants to change; this will decrease inversely to self-efficacy as cleint moves through TTM
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What are the 4 steps of Active Listening
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Verbal and nonverbal listening by establishing eye contact, and demonstrating attention, Use these 4 steps:1)use a confirming statement 2)summarize key facts, 3)ask if this is right, 4)clarify misunderstandings
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Extrinsic Motivation
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Declarative self-statement based on outside motivation; CBT determinant of behavior
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Intrinsic Motivation
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Interrogative self-statement that is apparent when client sticks with plans for her own sake
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Motivational Interviewing
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Client centered approach to help clients with ambivalence about change
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SMART goal
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Specific, Measurable, Attainable, Realistic, Time-Bound
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Empathy
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ability to put oneself in another's shoes; groundwork for MI; part of emotional intelligence
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Neurolinguistic Programming
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Teaches clients how unhelpful thoughts create obstacles in life; challenges linguistic distortion, clarifies generalizations; questions to help see through current perceptions of reality; like CBT plus visualization/hypnosis to overcome blocks
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What are the 4 elements of the art of living?
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The ability to enjoy, to choose, to keep developing, to see meaning
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DISC model of personality
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There are 4 personality types: Outgoing, Reserved, Task-oriented, People-Oriented that are 2 axes: Dominant, Inspiring, Supportive, Cautious
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GROW Model of Problem Solving
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Goal, Reality, Options, What (when/how)
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The Interrupter
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Too anxious to speak and shows little concern
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The Faker
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Not concentrating on the speaker
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The Intellectual
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Tries to interpret what is said and why but doesn't ask about underlying feeling
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The Rebuttal Maker
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Always wants speaker to see another POV
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The Focus Thief
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Steals the speaker's focus and changes it to own POV
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The Advice Giver
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Does not let speaker fully articulate her thoughts and feelings
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What are 5 Character-based behaviors of high-trust leaders
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be honest, demonstrate respect, create transparency, right wrongs, show loyalty
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What are 6 Competency-based behaviors of high trust leaders?
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Deliver results, get better, confront reality, clarify expectations, practice accountability
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What are 3 character and competency based behaviors of high trust leaders?
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Listen first, keep commitments, extend trust
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