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250 Cards in this Set

  • Front
  • Back
The acronym TIPS is useful to assist supervisors from committing unfair labor practices during an organizing campaign. What does it stand for?
Employers may not Threaten, Interrogate, Promise or Spy on employees during an organizing campaign (Ch 7)
True or False: Simulation training is used to teach inexperienced workers how to use hazardous equipment.
False. Simulation training provides learners with opportunity to try new skills or procedures in a safe environment. Vestibule training provides learners with opportunities how to operate hazardous equipment safely (Ch 5)
What is at-will employment?
At-will employment allows employers and employees to end an employment relationship at any time, for any reason, with or without cause. (Ch 7)
A type of analysis that uses statistical measures to collect, interpret, and communicate data is called what?
Quantitative analysis (Ch 4 & 2)
An HR professional whose work requires an understanding of all major human resources functions is known as what?
Human Resources Generalist (Ch 1)
Name three types of pay differentials
A pay differential pays additional compensation for work that goes beyond minimum job requirements. Some forms of pay differentials are OVERTIME, SHIFT PAY, ON-CALL PAY, CALL-BACK PAY, REPORTING PAY, HAZARD PAY, and GEOGRAPHIC PAY. (Ch 6)
Cashiers hired at a big-box store are given a test after one week of training and before they start work. The store manager evaluates their performance after six months on the job. If the scores are very similar, this is called________.
predictive validity (Ch 4)
True or false: Restricted stock may be issued only to executive employees.
False. Restricted stock is common stock offered to employees to reward retention. (Ch 6)
An informal communication method in which small group of employees meet with senior manager to learn more about the company and ask questions is known as a ______.
brown-bag lunch (Ch 7)
Describe the point factor methodology.
The point factor methodology is a job classification method that utilizes benchmark jobs that are assigned points based on factors such as education, skills, efforts, and so on. Salary ranges are assigned to each position based on the total number of points assigned (Ch 6)
What is the difference between supervisory training and management development?
Supervisory training focuses on interactions with employees, such as discipline and performance management; management development programs build expertise for achieving results through others and develop skills in budgeting, internal controls, and so on. (Ch 5)
What is the techniques for selecting employees that exposes the candidate to a typical day on the job?
A realistic job preview (Ch 2 & 4)
Surveying, identifying, and interpreting relevant data to identify external opportunities and threats is called what?
Environmental scanning (Ch 3)
What is the function of the NLRB?
The National Labor Relations Board was established by the National Labor Relations Act to conduct representation elections, prevent and remedy unfair labor practices, and enforce provisions of the NLRB. The NLRB does not originate actions; it responds to charges filed by employees, employers, or unions (Ch 7)
What are five types of biological hazards?
Contaminated water
Viruses (Ch8)
The ability of an instrument to measure consistently is called what?
Reliability (Ch 4)
True of false: Incentive stock options are awarded to employees and consultants.
False. ISOs can be awarded only to employees (Ch 6)
What is decertification election?
Employees who are dissatisfied with the union can petition the NLRB for an election to remove the union as their representative (Ch 7)
True of false: One way for an employer to defend against negligent hiring claims is to verify an applicant's Social Security number.
True (Ch 4)
What type of information is provided by the reaction evaluation method?
A reaction evaluation method is the first level of training evaluation. It measures the effectiveness of the presentation by asking learners for their initial reaction to the training. The most common way to collect reaction evaluation is by asking participants to complete a survey before they leave the training (Ch 5)
What is the purpose of and authorization card?
An authorization card is a written, signed statement from individual employees that they support a union election. The NLRB will hold an election if at least 30 percent of employees in a bargaining unit have signed valid authorization cards (Ch 7)
Define a highly compensated employees.
ERISA defines an HCE as an employee who earns $110,000 during the plan year, owns 5% or more of the company and is one of the 20 highest paid employees in the company (Ch 6)
The final phase of the strategic planning , called ______, includes reviewing strategies, measuring performance, and taking appropriate corrective action.
strategy evaluation (Ch 3)
What benefit does a student receive for working as an intern?
Internship programs provide students with a real-world opportunities to gain experience in their chosen fields.
What is the purpose of a check sheet?
A check sheet is a simple analysis tool used in TQM to track a list of expected outcomes, such as reasons people might be absent from work (Ch 5)
A glass ceiling refers to barriers used to keep women ad minorities from advancing into senior ranks of corporate management. What are the three types of barries identified?
Societal; Internal Structure; & Governmental (Ch 7)
What can an employer do to prevent a single catastrophic claim from devastating its self-funded health insurance plan?
Employer's can purchase stop-loss insurance to cover claims that exceed a pre-established amount (Ch 6)
Workers hired for short periods of high labor demand are called ___.
seasonal workers (Ch 4)
______ is the phase of the strategic planing process in which the organization's vision, mission, and values are composed.
Strategy formulation (Ch 3)
______ is the process of dividing work into specialized jobs that are performed by separate individuals.
Division of labor (Ch 5 & 2)
_____ occurs when the US Supreme Court agree to hear the case.
Certiorari (Ch 4 )
Name three employee involvement strategies.
Typical employee involvement strategies include suggestion boxes, delegation of authority, formation of a task force to solve a specific problem, committee assignment, work teams, employee-management committees, virtual teams, and self-directed work teams (Ch 7)
How must employers dispose of paper documents generated by a CRA as a part of background check?
Paper documents may be shredded, pulverized or burned in a way that prevents them from being reassembled (Ch 4)
True or false: A compa-ratio compares a person's pay rate with a comparable pay range.
False. It compares person's pay rate with the midpoint of a pay range (Ch 6)
Training provided in response to a request for assistance by an employee is an example of what level of training?
Individual-level training (Ch 5)
What are compensable factors?
Compensable factors are characteristics used to define a job and distinguish it from other jobs (Ch 6)
True or false: Good-faith bargaining occurs when parties make offers and counteroffers to reach an agreement.
True (Ch 7)
Name the four broad categories of strategic planning.
Environmental scanning, strategic formulation, strategy implementation, and strategy evaluation (Ch 3)
What is outplacement?
Outplacement services are provided to employees leaving a company, usually as the result of a layoff. Typical outplacement services include resume development, job search skills, and interview preparation (Ch 4)
A contract that can be created by an employer's conduct but does not need to be spoken or written is an ______.
implied contract (Ch 7)
A third party that gathers information about individuals and supplies that information to an employer is a ________.
consumer reporting agency (CRA) (Ch 4)
What is the difference between an emergency action plan and an emergency response plan?
An emergency action plan is required by OSHA and provides instructions fro employees to follow during an evacuation. An emergency response plan describes how the organization will respond to different emergency situations in order to restore operations. The OSHA emergency action plan is part of the ERP (Ch 8)
True or false: A mentor helps co-workers understand technology.
False. A reverse mentor is a younger employee who helps older co-wrokers understand technology and the culture of the "younger generation" (Ch 5)
Job duties that must be able to performed, either with or without accommodation, are called what?
Essential functions (Ch 4)
The ________ limits the amount of wages that can be garnished or withheld in any one week by an employer to satisfy creditors.
Consumer Credit Protection Act (Ch 6)
What is the practice of requiring employers to hire extra workers who are not wanted or needed called?
Featherbedding (Ch 7)
A _______ analysis sows the point in time when the return of an HR program is equal to or greater than the money put into it.
break-even (Ch 3)
True or false: According to the WARN Act, a faltering company is one experiencing sudden, unexpected negative changes that could not have been predicted.
False. The faltering company exception applies to companies actively seeking additional funding with reasonable expectation of receiving sufficient funds to prevent a closure or layoff (Ch 4)
For what reason would an organization implement task-level training?
Organizations implement task-level training to increase productivity or improve poor quality results (ch 5)
How does a compressed workweek encourage positive employee relations?
A compressed workweek can solve employees' needs to care for children or elderly parents, reducing stress and allowing employees to focus on job performance while they are at work (Ch 7)
A ________ is the period of time during which a pattern of performance measured in a trend analysis becomes apparent.
cycle (Ch 3 & 2)
What is the best way to keep track of a large volume of applications and resumes?
An applicant tracing system (Ch 4 & 2)
True or false: A party in interest is the plan administrator.
False. A party in interest may be a fiduciary for the plan, a service provider, an owner of 50% or more of the business, a relative of any of these, or a corporation involved with the plan in one of these functions (Ch 6)
What are the three components defined by the EEOC as constituting a hostile work environment.
A hostile work environment is one in which submitting to or rejecting unwelcome verbal or physical conduct will explicitly or implicitly: 1) affect an employee's employment; 2) unreasonably interfere with the individual's ability to perform their job; or 3) create an intimidating, hostile, or offensive work environment (Ch 7)
True or false: Focal reviews occur on employee anniversary dates.
False. Organizations that use focal review model conduct performance appraisals for all employees during the same period of time. (Ch 5)
What criterion is used to evaluate resumes during the selection process?
Candidate qualifications are compared to essential job functions to determine whether the person would be able to successfully perform in the position (Ch 4 & 2)
What are the characteristics of a divisional organization structure?
Divisional structures are organized by market or industry segments (or some other criteria) into decentralized decision-making groups. This structure is similar to the geographic structure. (Ch 3 & 2)
True or false: FMLA allows employees to work for other companies while they are on FMLA leave.
False. In Pharakhone v. Nissan North America, Inc., the court determined that employees who violate uniformly applied policies governing outside employment while on any type of leave of absence may be terminated or not reinstated at the end of FMLA leave (Ch 7)
Questions that begin with what, where, why, when, or how are called what?
Open questions (Ch 4)
A legal order issued by a state court to require pension payments to the dependent of a plan participant is known as a ____.
qualified domestic relations order (QDRO) (Ch 6)
A framework that aligns individual business function measures with organizational strategies to track progress ad reinforce accountability and opportunities is called what?
Balanced scorecard (Ch 3)
What is the forced ranking evaluation method?
In the forced ranking evaluation method, managers rank employees according to the bell curve, with a small group of employees at the high end, a small group at the low end, and the majority in the average range (Ch 5)
True or false: A policentric approach for global staffing policy occurs when the best-qualified people are placed in positions regardless of their countries of origin.
False. A policentric staffing approach places expatriates in corporate home country positions, while host country positions are filled with home country nationals (Ch 4)
What is the purpose of an organization incentive?
Organization incentive are used to increase productivity, encourage teamwork, and share financial rewards with employees (Ch 6)
An agency shop is what?
A union clause requiring all employees to pay union dues but does not require that they become union members. (Ch 7)
True or false: A conference is an example of an active training method.
False: A conference, which is a combination of lecture or presentation with Q&A sessions, is an example of a passive training method. (Ch 5)
True or false: Scheduled drug testing is an effective method for detecting employee substance abuse.
False. Scheduled drug testing is the least effective method for detecting substance abuse since employees have advance notice of the test and are able to abstain from drug use so their system clears prior to the test (Ch 8)
True or false: The first step in a needs analysis is to define the current situation.
False. The first step in a needs analysis is to describe the objective, or what is to be accomplished (Ch 4, 2)
______ is the degree to which operations are done in an economical manner.
Efficiency (Ch 3)
True or false: Quid pro quo harassment occurs when an individual is subjected to unwelcome verbal or physical conduct.
False. Quid pro quo harassment occurs when a person of authority promises a favorable employment action in exchange for sexual favors (Ch 7)
True or false: Bona Fide Occupational Qualifications are attributes that allow an employer to discriminate when they are necessary for operation of the business.
True (Ch 4)
True or false: Work rules provide guidance for employees on how to apply organization policies to work situations
False. Work rules state what employees need to do to comply with policies. Procedures explain how organization policies are to be applied. (Ch 7)
What is the premise of Alderfer's ERG Theory for motivation?
the ERG Theory says that people have three levels of needs - existence, relatedness, and growth - and that people can operate on more than one level simultaneously (Ch 5 & 2)
What is the procedure for developing a wage structure based on an assessment of the job?
Job evaluation (Ch 6)
What benefit does an employer realize from sponsoring an internship program?
Internship programs give employers the chance to observe the intern's performance prior to making an offer for full-time employment (Ch 4)
The course that management has charted for the future and the associated activities that the organization intends to pursue is called what?
A mission statement (Ch 3)
True or false: The EEOC guideline to determine whether a selection procedure has an adverse impact on selection is called the Three-Fifths Rule.
False. It is the Four-Fifths Rule (Ch 4)
What is a learning curve?
A learning curve is a graph that shows the rate of learning over time (Ch 5)
A ______ is the financial statement that provides information about an employer's financial condition on a specific day.
balance sheet (Ch 3 & 2)
Attitudinal and organizational barriers that inhibit the career advancement of women and minorities is called what?
A glass ceiling (Ch 7)
True or false: An organization recruits all employees from the same labor market.
False. The labor market varies depending on the knowledge, skills, and abilities required for the position and the supply and demand for the KSAs at a given time (Ch 6)
True or false: The similar-to-me bias occurs when an interviewer is soft on a candidate and gives a higher rating than the candidate earned.
False. The similar-to-me bias occurs when an interviewer and candidate learn they have compatible interest and the interviewer overlooks negative aspects about the candidate as a result (Ch 4)
What is the focus of TQM?
TQM is a long-term, techno-structural intervention that focuses all organization resources on providing value for customers. (Ch 5)
______ is a risk assessment tool used to determine whether or not unlawful or inappropriate conduct has occurred.
Workplace investigation (Ch 8)
True or false: Organizational culture describes an organization based on observable practices and employee perceptions.
False. Culture is based on the value and beliefs shared at all organization levels and reflected in interactions between employees and with those outside the organization (Ch 7)
True or false: Employee self-service is convenient for employees and cost-effective for HR management.
True (Ch 4 &2)
What does the plan sponsor do?
The plan sponsor may be a single employer, a labor organization, or a group that establishes a pension plan (Ch 6)
The process used to gather names of candidates in active and passive labor markets is a process known as ______.
sourcing (Ch 4)
When developing an HR staffing plan, what quantitative analysis tool is the best way to forecast staffing needs?
Simple linear regression (Ch 3 &2)
What is talent assessment?
Talent assessment uses tools similar to those used int he selection process to identify those employees who will be chosen for career development programs such as job rotation or high potential (Ch 5)
What is contract bar?
A contract bar occurs when a valid union contract is in existence (Ch 7)
When new employees are hired as salaries greater than employees who have been in the same job for a long period of time, this is called___.
wage compression (Ch 6)
Why would an employer consider helping employees develop career portfolios?
A career portfolio contains information employers can use to plan development opportunities for talented employees (Ch 5)
The process used to create a job description or a job specification is called what?
Job analysis (Ch 2 & 4)
What are the detailed steps taht a unit, department or team will take to achieve short-term objectives called?
Action plan (Ch 3)
What is a geocentric staffing strategy?
The best-qualified individuals are placed into positions throughout the organization without regard to their countries of origin (Ch 4)
Jobs that are underpaid relative to a pay grade are called what?
Green circle jobs (Ch 6)
What is the position of relative advantage over one's competition called?
Competitive advantage (ch 3)
The instructional method that examines ideas in a question-and-answer format is known as ____.
the Socratic seminar (Ch 5)
What is job bidding?
Job bidding allows employees who are interested in a position to apply before it becomes vacant (Ch 4)
True of false: Ellerth v. Burlington Northen Industries is the ruling that distinguished between supervisor harassment that results in tangible employment action and supervisor harassment that does not.
False. It was Faragher v. City of Boca Raton (Ch 7)
True of false: MSHA issues MSDS reports
False. OSHA requires chemical manufactures to prepare Material Safety Data Sheets (MSDSs) and provide them to purchasers of their products (Ch 8)
An HR accounting measure that estimates the cost to replace an employees in current dollars is called what?
The replacement cost (Ch 4)
True of false: A transactional leader focuses on getting the job done by rewarding employees who accomplish organizational goals
True (Ch 3 & 2)
What is Excelsior list?
An Excelsior list includes the names and addresses of all employees in the bargaining unit and is provided to the union within 7 days after the NLRB schedules an election (Ch 7)
True of false: In an entitlement culture, employees have line of sight between their pay and performance.
False. An entitlement culture rewards seniority, and there is no connection between pay and performance (Ch 6)
______ bias occurs when interviewers are influenced by a candidate's body language.
Nonverbal (Ch 4)
True of false: Transfer of training occurs as a result of the instructor teaching students about a subject.
False. Transfer of training occurs when learning takes place outside the normal work environment and what is learned is then applied to the regular work situation (Ch 5)
An HR professional who focuses on a particular human resources function such as compensation or recruitment is called what?
A human resources specialist (Ch 1)
A study in which variables in an organization are measured and correlated is called what?
Correlational study (Ch 4 & 2)
An impartial person, not involved in a dispute, who speaks with both parties and suggests alternative solutions is known as an ____.
ombuds or ombudsman (Ch 7)
What is the purpose of the Occupational Safety and Health Act?
THE OSH Act was enacted to reduce or eliminate workplace injury and illness. It requires employers to provide a safe workplace and comply with safety and health standards. (CH 8)
What four categories are used in replacement chart?
Ready for promotion, development for future promotion, satisfactory in current position, replace (Ch 4)
In a _____ plan, employees work with managers to improve productivity and share the financial benefits of improvements.
gainsharing (Ch 6)
True of false: A sample is a portion of the population that is used to draw conclusions regarding the entire population.
True (Ch 2 &4)
What is the theory of motivation that ranks physiological needs, safety needs, social needs, esteem needs, and self - actualization needs?
Maslow's hierarchy of needs (Ch 5 & 2)
True of false: A wildcat strike occurs when employees stop working and stay at their workstations.
False. A wildcat strike is one that violates the terms of a no-strike clause int he CBA (Ch 7)
Why is it important for the executive team to identify and promote values in the organization?
Values describe what is important to an organization, prescribe employee behavior, and establish the culture. (Ch 3)
Dividing the average number of total employees by the number of employees who exited the organization during the specific time period is a metric known ____.
turnover analysis (Ch 4)
What are the combined knowledge, skills, and experience of a company's employees called?
Human capital (Ch 3)
What is the difference between active and passive training methods?
A passive training method is one in which learners listen to and absorb information, and the focus is on the instructor. An active training method focuses on the learner, and the instructor acts more as a facilitator or guide (Ch 5)
True of false: Local nationals are employees hired by a multinational company to work in their own country (they are also called host country national)
True (Ch 4)
The ____ is the measure of central tendency that indicates the average score or value.
mean (Ch 3 & 2)
This Act requires that construction contractors who receive federal funds and their subcontractors pay at least the prevailing wage for the local area.
The Davis Bacon Act (Ch 6)
True of false: Midterm objectives are completed in one to three years.
True (Ch 3)
True of false: The vestibule training method reproduces a realistic situation so learners can analyze circumstances in a way similar to what would be encountered on the job.
False. Vestibule training allows inexperienced workers to become familiar with and operate equipment that is hazardous or requires a level of speed that is achieved with practice (Ch 5)
What is the purpose of section 404 of the Sarbanes-Oxley Act?
Section 404 is the section of SOX requiring the implementation and review of internal control measures to ensure the integrity of business operations (Ch 8)
The use of data already gathered by others and reported in various sources is called what?
Secondary research (Ch 6 & 2)
An evaluation of how well the human resources department is performing its responsibilities and meeting its objectives is called what?
HR audit (Ch 3)
What is an executive order?
A presidential proclamation published in the Federal Register that becomes law 30 days later is an executive order (Ch 4)
Which measure of central tendency indicates the point below which 50 percent of the score lie?
Median (Ch 4 & 2)
Measures that need to be accomplished in three to five years in order for an organization to meet its mission are called what?
Long-term objectives (Ch 3)
What is the court ruling that ultimately established the reasonable person standard in sexual harassment cases?
Harris v. Forklift Systems, Inc. (Ch 7)
Creating wide salary ranges so that there are fewer ranges with more jobs in each range is called what?
Broadbanding (Ch 6)
The _____ is the measure of variation that indicates the distance between the highest and lowest scores.
range (Ch 4 & 2)
How is SWOT used in an organization?
A SWOT analysis (Strengths Weaknesses Opportunities & Threats) is used to gather information used in the strategic planning process (Ch 2 & 3)
When a job is designed to include challenging tasks and/or new responsibilities, this is known as ____.
job enrichment (Ch 5)
What is interrater reliability?
Interrater reliability is a process used when organizations are concerned about bias in performance appraisals. The process uses multiple raters and averages their scores to reduce the possibility of errors related to bias (Ch 5)
True or false: Thinking is an example of a major life activity.
True (Ch 4)
Data that is collected firsthand for the specific analysis that is being conducted is called what?
Primary research (Ch 3 & 2)
A business moves its customer service operation to a call center in India. This practice is known as ____.
offshoring (Ch 4)
What is the difference between stock options and employee stock ownership plans?
Stock options are granted to employees and give them the right to purchase stock at a future date at a designated price. An ESOP is a defined contribution plan that allows employees to purchase stock in the company (Ch 6)
What are three objectives of a nondisclosure agreement?
NDA objectives are to define what is confidential, identify restrictions for using confidential information, define how long confidentiality must be maintained, require identification of prior discoveries or inventions, prevent confidential information from outside sources from being used, and to include a nonsolicitation clause (Ch 8)
What is regressions analysis?
A statistical technique for predicting the value of one dependent variable based on a weighted combination of independent variables (Ch 2 & 4)
A formal, rigid organizational structure in which communication moves from the top down and the bottom up is known as what?
Functional structure (Ch 3 & 2)
What are the three components of the expectancy theory of motivation?
Expectancy; instrumentality & valence (Ch 5 & 2)
_____ are basic job characteristics and broad statements of the factors needed to be successful in the organization.
Job competencies (Ch 4)
An essay review is an example of _____.
a narrative review method (Ch 5)
True or false: The OSHA Alliance Program allows employer organizations to participate in workplace health and safety issues.
True (Ch 8)
An interviewer who evaluates a candidate negatively based on a single characteristic may be being influenced by what issue?
Horn effect (Ch 4)
An ADR technique consisting of managers and nonmanagers that hears disputes and resolves conflict is known as a _____.
peer review panel (Ch 7)
____ training methods focus on the learner.
Active training methods (Ch 5)
What is the purpose of re-engineering?
Increase customer satisfaction by simplifying or eliminating redundancy to improve efficiency (Ch 3)
A test that produces consistent scores over time is said to have ___.
reliability (Ch 4)
Shared vision is required by what type of strategic intervention?
Shared vision is one of the five disciplines of a learning organization (Ch 5)
True or false: Bargaining units are established by the union.
False. The composition of a bargaining unit is determined by the NLRB (Ch 7)
True or false: Money is one example of Herzberg;s hygiene factors.
True (Ch 2 & 6)
What is reinforcement theory?
A theory of motivation that says behavior is determined by the types of rewards or punishments associated with the behavior (Ch 7 & 2)
What is the difference between andragogy and pedagogy?
Adult learning theory, pr andragogy, describes learning in which the learner participates in decisions about what will be taught and how the learning will be delivered. Pedagogy, the study of how children learn, is defined as learning in which the teacher decides what will be taught and how it will be delivered (Ch 5 & 2)
What are the three exceptions to the WARN Act?
Faltering company, unforeseeable business circumstances, natural disaster (Ch 4)
True or false: HIPAA regulations prevent HR practitioners from assisting an employee who has problems with a health insurance claim.
False. If employees provide written authorization for release of information to the TPA or insurance company, HR can assist the employee (Ch 6)
True or false: An income statement provides information about the money that moves through a business during a specified accounting period, describing where it came from and what it was used for.
False. An income statement provides information about the financial results of operations during a specified accounting period (Ch 3 & 2)
What is the purpose of the orientation program?
Orientation program reduce the time employees need to become productive in a new job by introducing them to the organization and providing the support they need to become successful (Ch 4)
True or false: A kinesthetic learner retains information best during hands-on training.
True. (Ch 5)
What are the circumstances in which a product-based organization structure is most appropriate?
A product-based structure is best when the business has well-defined product lines that are clearly separate from each other (Ch 3 & 2)
True or false: The Delphi technique is used to gather a wide variety of ideas from geographically dispersed individuals.
True (Ch 7 & 2)
What is extinction?
Extinction is the fourth intervention strategy in Skinner's theory of operant conditioning. Extinction discourages future occurrence of a behavior by ceasing to reinforce it (Ch 5 & 2)
What factors are scanned in a PEST analysis?
Political, economic, social & technological (Ch 3 & 2)
A management technique that initiates, plans, executes, controls, and closes a temporary assignment is called _____.
project management (Ch 3 & 2)
What was the 1971 case that identified adverse impact discrimination?
Griggs v. Duke Power (Ch 4)
True or false: Unfair labor practices are committed only by management
False. ULPs can be committed by both management and union members (Ch 7)
A stratification chart is used to show what type of information?
Stratification charts show the individual aspects of an identified problem, such as absenteeism. In a bar graph, for example, one bar represents the total number absences, and other bars represent the number of absences for various reasons, such as illness, vacation, unexcused, and so on (Ch 5)
When a company identifies a low-probability risk with low consequences, what would be the most likely decision to manage the risk?
Risk acceptance (Ch 8 & 2)
What is the best way to obtain honest, candid information during an exit interview?
Exiting employees are more likely to provide honest feedback when exit interviews are conducted by a third party (Ch 4)
What are the five steps for primary research?
Identify a problem, create a hypothesis, decide how to test the hypothesis, collect data to verify the hypothesis, and draw conclusions from data analysis (Ch 5 & 2)
True or false: The Age Discrimination in Employment Act prohibits discrimination in employment for persons aged 40 or older except where age is a BFOQ
True (Ch 4)
Faragher v. City of Boca Raton established the definition of a tangible employment action. What is it?
A tangible employment action (TEA) is a "significant change is in employment status, such as hiring, firing, failing to promote, reassignment, with significantly different responsibilities, or a decision causing a significant change in benefits"
What is the difference between intrinsic and extrinsic rewards?
Intrinsic rewards motivate employees through challenging and exciting work and individual recognition. Extrinsic rewards motivate employees through external means such as working with talented peers in a team environment (Ch 6)
The Equal Employment Opportunity Commission is a government agency created by what act?
The Civil Rights Act of 1964 (Ch 4)
The organizational function responsible for producing financial statements is known as ____.
Accounting (Ch 3)
The training method that informs and answers questions is called a _____.
lecture (Ch 5)
What is EPLI, and why is it important?
EPLI stands for employment practices liability insurance, and it transfers risk from business to an insurance company in the event of a settlement or judgement from an employee lawsuit (Ch 8 & 2)
Written plans for recruiting and hiring minorities and females are called what?
Affirmative Action Plan (AAP) (Ch 4)
True or false: Short-term objectives are milestones that are usually achieved within six months to one year.
True (Ch 3)
A consent election occurs when what happens?
A consent election occurs when the employer and the union are able to re solve their differences during an NLRB conference (Ch 7)
What are the three types of environmental health hazards?
Chemical, physical, and biological (Ch 8)
True or false: In a defined benefit plan, the contribution amount varies from year to year.
True. In a defined benefit plan, the contribution made be the company each year fluctuates based on actual calculations and the performance of plan investments (Ch 6)
What HR activity focuses on the acquisition or enhancement of specific skills or knowledge to address an organization's current or short-term needs?
Training (Ch 5)
True or false: Adverse impact occurs when the selection rate for any minority or gender group is less than four-fifths of the selection rate for the highest group.
True (Ch 4)
True or false: An ad hoc arbitrator is one who both parties agree is impartial and able to resolve disputes between them
False. An ad hoc arbitrator is selected to hear a single case between two parties, while a permanent arbitrator is one who the parties agree will settle any disputes that arise between them (0Ch 7
Why the organizational structure is important?
Organizational structures are the framework that defines how information flows between functions and employees (Ch 3 & 2)
A reduction-in-force that occurs when an employer does not replace employees when they leave is known as what?
Attrition (Ch 2 & 4)
An ADR method that identifies ways the parties in a dispute are aggravating each other and assist them in working through the dispute is known as____.
constructive confrontation (Ch 7)
True or false: Validity is the ability of an instrument to measure what it is intended to measure.
True (Ch 2 & 4)
What is the key difference between an employee and an independent contractor?
The key difference is the level of control over the individual (Ch 4)
If an employee performs a task sporadically but not often enough to become efficient, what type of learning curve would be expected?
A plateau learning curve begins with a rapid increase in knowledge that levels off, and additional progress is not made for an extended period of time (Ch 5)
Why would a company choose to use a payrolling service instead of a temp agency?
Payrolling services are useful when a company has an individual willing to work a temporary position but does not want to add that person to its own payroll. The service is generally less expensive than a temp agency fee (Ch 4)
When is the presentation training method the best choice?
The presentation training method is used to provide the same information to a group of people at one time, such as announcements that affect all employees (Ch 5)
What is stop-loss insurance?
Stop-loss insurance is purchased by employers who self-insure their employee health insurance. Employers pay out claims up to a predetermined amount after which the stop=loss policy pays additional claims up to the policy limits (Ch 6)
A directed election is what?
A representation election directed by the NLRB after a preelection hearing to settle disputes between the union and the employer (Ch 7)
A ____ provides guidelines for moving from disaster recovery to normal operations.
continuity of operations plan (COOP) (Ch 6)
A _____ provides claim management services for an employer's benefit plan
third-party administrator (Ch 6)
Balancing work and life
Programs that help employees to cope with a wide variety of problems at work and personal life, such as: EAP (employee assistance programs); flextime, telecommuting, job sharing, compressed workweek, educational reimbursement, customized training programs, etc
Career development
The goal: Match individual and organizational needs; Identify career opportunities & requirements; Gauge employee potential (appraisals, establish talent inventories, establish succession plan, use assessment centers); Institute career development initiatives (provide workbooks and workshops, provide career counseling, provide career self-managenet training, give developmental feedback)
Career management systems
Involves 4 steps: Self-assessment (the use of information by employees to determine their career interests, values, aptitudes, behavioral tendencies, and development needs); Reality check (information employers give employees about their skills and knowledge and where these assets fit into the organization's plan); Goal setting (based on the above information, the employee sets short- and long-term career objectives); Action planning (plan on how to achieve those goals)
Company policies to accommodate work and non work
Dependent care (child-care and elder-care programs); leaves (paid and unpaid family care leaves, maternity phase-back, and so on); flextime; health club and wellness programs; sick-child programs; part-time work schedules, etc
Coping with job loss
Telephone and in-person counseling support to assist employees who have lost their jobs;
Assistance and guidance in how to navigate these phases of loss and change;
Suggestions and guidance on stress management strategies;
Resources and suggestions for how to rebuild or maintain social and job-related connections that could be lost;
Support to maintain your job search plan;
Assistance and support to families impacted by the job loss.
Definition of a career
A person's progress or general course of action through life or through a phase of life, as in some profession or undertaking
A situation in which for either organization or personal reasons the probability of moving up the career ladder is low
Skill obsolescence
Professional qualifications which no longer meet the demand or which are no longer valid, owing to technological change, for example. This situation can be remedied through vocational retraining.
Alternative dispute resolution
A term applied to different types of employment complaint or dispute resolution procedures: step-review systems; peer-review systems; open-door policy; ombudsman system(a designated individual from whom employees may seek counsel for resolution of their complaints); mediation; arbitration.
The frequency with which a person is present
Attitude survey
Often an essential component of organizational training and development, Employee Attitude surveys provide a picture of your organization's needs. These surveys can be used to solicit employee opinions on a variety of issues such as the company's success in communicating its mission to employees, or local issues such as quality of the working environment.
Collective bargaining issues
Strikes, Legal requirements, Lockouts, Boycotts
Collective bargaining process
) Preparing for negotiations (gather data; form bargaining terms);
2) Develop strategies (develop management proposals and limits of concession; consider opponents' goals; make strike plans);
3) Conduct negotiations (bargain in good faith; analyze proposal; resolve proposals, stay within bargaining zone);
4) Formalize agreement (clarify contract language; ratify agreement)
Conflict management
Conflict management involves designing effective macro-level strategies to minimize the dysfunctions of conflict and enhancing the constructive functions of conflict in order to enhance learning and effectiveness in an organization
Disciplinary actions: Demotion, disciplinary termination
A downward transfer, or demotion, moves an individual into a lower-level job that can provide developmental opportunities.
Disciplinary termination - is the employer's choice to let the employee leave, generally for a reason which is the fault of the employee.
Employee engagement
Involving employees in decision-making and giving them the power to act
Employee records
Name-linked files of potential, current, and former employees assembled in the normal operations of the organization
Employee retention
A business management term referring to efforts by employers to retain current employees in their workforce. The purpose is to avoid employee turnover and associated costs: hiring and training expenses; productivity loss; lost customers; diminished business; and damaged morale among remaining members of the workforce. Retention is particularly a problem in high stress occupations such as teaching, nursing and social carework.
Grievance management
A grievance is a complaint that has been put in writing and thus made formal. Management should be concerned with both complaints and grievances, because both may be important indicators of potential problems within the workforce. Without a grievance procedure, management may be unable to respond to employee concerns because managers are unaware of them. Therefore, a formal grievance procedure is a valuable communication tool for the organization.
An examination of the circumstances surrounding events described in a harassment complaint to determine whether the complaint is justified
Career planning
Identifying career paths and courses of action needed by employees to advance
Career stages
1. Establishment and achievement
2. Social and Political networking
Coach and mentor
coach - helps with finding motivation and develop professional skills;
Mentor - more helpful with networking in early career
The Pension Benefit Guaranty Corporation (has regulatory authority over the fiduciary responsibilities of pension plan trustees, established vesting rights and portability provisions)
Department of Labor - responsible for general workforce policy issues
Equal Employment Opportunity Commission, responsible for enforcing anti-discrimination laws
National Labor Relations Board - responsible for fair labor and union issues
Health Maintenance Organizations - Utilizes a gatekeeper, a patient's primary care physician (PCP), to determine whether patients need to be seen by a specialist
Preferred Provider Organizations - utilize a network of health-care providers for patient services and do not require patients to be referred by a gatekeeper. Patients paying copayment and difference between the fees.
Point of Service plans - include network physicians but allow for referrals outside the network. When employee sees a care provider outside the POS network, the employee usually pays higher percentage of the cost that for in-network physicians.
Exclusive Provider Organizations - consists of a network and includes a hospital. Patients may see only those health-care providers within the network; they receive no reimbursement for health-care obtained outside the network.
Physician Hospital Organizations - physicians join with a hospital and together rely on the PHO structure to develop and market their services and to negotiate and sign contracts.
Fee-for-service plan - typically the most expensive to employers and employees because it places no restrictions on the doctors or hospitals available to the patient.
High Deductible Health Plan - with a maximum deductible of $11,900 in 2010
Workers' Compensation
Legally required benefit
Domestic partner benefit
Currently, most employers who extend benefits to domestic partners do so voluntarily
If an employee covered under COBRA dies, the surviving spouse continues continues coverage under the employer's group insurance plan for ___ months
up to 36 months
Workers comp is...
...a no-fault system that generally covers all job-related injuries and illnesses.
Vesting method is...
a guarantee that a plan participant will receive a pension at retirements after working a specified number of years for the firm.
The largest proportion of benefits costs is...
Health insurance
Does affirmative action require federal contractors to diversify their workforces, for organizations subject to the law?
No, affirmative action law only requires to make a good faith effort to diversity. Executive Order 11246 prohibits discrimination and requires federal contractors to make good faith efforts to rectify past discrimination.
FCRA affects employers ...
The FCRA requires employers to obtain applicant's consent before checking their credit. Employers can use credit information to make placements if it is job relevant.
Office of Federal Contract Compliance Programs handles affirmative action compliance for federal contractors.
Bureau of Labor Statistics complies workforce statistics.
Occupational parity is___.
Defined as proportional representation of women, minorities, and disabled persons in an occupation based on the relevant statistics.
Employment parity is_____.
The state reached when the fraction of affirmative action groups in the external labor market is comparable to their fraction of a company's work force without reference to classification.
What OSHA standard is the most severe violation?
Imminent danger
Within how many hours after an occurrence of serious injury or death must an employer report the incident to the OSHA field office?
8 hours