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30 Cards in this Set
- Front
- Back
- 3rd side (hint)
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What is the primary CompTIA Web site? |
www.comptia.org |
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Which certification is considered a requirement for entrance into the IT industry? |
CompTIA A+ certification |
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How many exams do you need to pass to become CompTIA A+ certified? |
Two |
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Which domain receives the most coverage in the 220-902 exam? |
Windows Operating Systems |
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Which version of Windows in not tested on the 2015 versions of the CompTIA A+ exams? |
Windows 10 |
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What company administers the CompTIA A+ certification exams? |
Pearson VUE |
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What pass rate should you strive for on the practice questions? |
90%, until practice exams average this don't take real test. |
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How many study hours to pass the CompTIA A+ exams does Mike recommend to a person just starting out learning PC repair? |
240 |
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What is the very first step you should take to pass the CompTIA A+ exams? |
Schedule exams |
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After becoming CompTIA A+ certified, what's the next certification you should attain? |
CompTIA Network + |
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Which of the following would be most appropriate for the workplace? (Select 2) A. Clean, pressed khaki trousers B. Clean, wrinkle-free T-shirt C. Clean, wrinkle-free polo shirt D. Clean, pressed jeans |
A and C |
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While manning the help desk, you get a call from a distraught user who says she has a blank screen. What would be a useful follow-up question? (Select 2) A. Is the computer turned on? B. Is the monitor turned on? C. Did you reboot? D. What did you do? |
A and B |
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At the very least, what tool should be in every technician's toolkit? A. Pliers B. Hammer C. Straight-slot screwdriver D. Phillips-head screwdriver |
D |
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When is it appropriate to yell at a user? A. When he screws up the second time B. When he interrupts your troubleshooting C. When he screws up the fifth time D. Never |
D |
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When troubleshooting a software problem on Phoebe's computer and listening to her describe the problem, you get a text from your boss. Which of the following is the most appropriate action for you to take? A. Excuse yourself, walk out of the cube, and text your boss B. Pick up Phone's phone and dial your boss' number C. Wait until Phoebe finishes her description and then ask to use her phone to call your boss D. Wait until Phoebe finishes her description, run through any simples fixes, and then explain that you need to call your boss on your cell |
D |
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You are at a customer's workstation to install several software and hardware updates, a process that will take a while and will require several reboots of the computer. What should you do about the password to the user's account? A. Require the customer to sit with you throughout the process so she can type in her password each time B. Ask the user to write down her password for you to use C. Ask the user to change the password temporarily for you to use D. Call your supervisor |
C |
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Which of the following is a good practice after completing a troubleshooting call at someone's office? A. Follow up with a call within a couple days to make sure everything is going well with the fixed computer B. Make copies of any passwords you used at the site for future reference C. Document any particularly important people you met for future reference D. Do nothing. Your work is finished |
A |
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Which helps you avoid accidental static discharge by keeping you at the same electrical potential as the computer in which you're working? A. Antistatic spray B. Antistatic bag C. Antistatic wrist strap D. Phillips-head screwdriver |
C |
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Once you have ascertained the computer's problem and backed up the critical data, what should you do? A. Establish a theory of probable cause B. Start fixing the machine C. Question users more to find out how they caused the problem D. Document |
A |
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What should you do after successfully repairing a machine?
A. Do nothing; your job is done B. Admonish the user for causing so much work for the IT department C. Document your findings D. Lock it down so the user can't cause the same problem again |
C |
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Which version of Windows introduced the Metro UI? A. Windows 7 B. Windows 8 C. Windows 8.1 D. Windows 10 |
C, Windows 8 |
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Which Windows 8 feature did Microsoft not include in Windows 10? |
A. Metro/Modern UI B. Start button C. Control panel D. Charms bar |
D, Charms bar |
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What Mac OS X feature is essentially multiple Desktops? A. Charms B. Desktops C. Mission Control D. Spaces |
D, Spaces |
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What is the default Ubuntu desktop environment? A. Metro UI B. Unity C. KDE D. GNOME 3 |
B, Unity |
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The user, Mike, has downloaded files with his Web browser. Where will they be stored by default? A. C:\Downloads B. C:\Mike\Desktop\Downloads C. C:\Users\Mike\Downloads D. C:\Users\Mike\Desktop\Downloads |
C, C:\Users\Mike\Downloads |
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32-bit programs are installed into which folder by default in a 64-bit edition of Windows?
A. C:\Program Files B. C:\Program Files (x32) C. C:\Program Files\Wins\Old D. C:\Program Files (x86) |
D, C:\Program Files (x86) |
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Which Mac OS X feature is functionally equivalent to Windows File Explorer?
A. Finder B. Dock C. Quartz D. File Manager |
A, Finder |
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How can you open Administrative Tools in Windows 8.1? |
Right click the Start button and select Administrative Tools from the context menu |
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What feature of Mac OS X is the equivalent of the command-line interface in Windows?
A. Dock B. Spaces C. Terminal D. Unity |
C, Terminal |
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What Windows app in Windows 10 combines many utilities into a unified tool? A. Settings B. Control C. Command Center D. Control Center |
A, Settings |
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