اسئله مهمه

Front 1

BENEFITS OF TOTAL QUALITY MANAGEMENT

Back 1

Elimination of defects and waste.

Increased job security.

6. Higher productivity.

Improved and innovative processes.

8. Improved employee morale.

Front 2

The Primary Elements Of TQM

Back 2

1. Customer-focused.

2. Communications.

3. Continual improvement.

4. Process-centered.

5. Fact-based decision making.

6. Total employee involvement.

7. Integrated system.

8. Strategic and systematic approach.

Front 3

Model For Implementing TQM

Back 3

1. Formation of teams.

2. A TQM master plan is developed .

3. Top management decides to commit to TQM.

Front 4

Create an environment for Learning

Back 4

Provide time and money for training.

2. Encourage diversity of opinions and problem- solving approaches.

3. Plan-Do-Check-Act.

• Be patient and expect immediate results.

• Follow up to ensure results are achieved or if additional measures may be required.

Front 5

BASIC STEPS IN QUALITY MANAGEMENT

Back 5

Analyze data.

Seven Develop & implement an improvement plan .

Eight Re - measurement .

Nine Celebrate success.

Front 6

Characteristics standard :

Back 6

1. predetermined

2. by an authority,

3. communicated to and accepted by the people affected by them.

Front 7

QUALITY MANAGEMENT TOOLS

Back 7

The 5 whys.

FLOWCHARTS.

RUNCHARTS.

Pareto charts.

Histograms.

Checklists

Front 8

AIMS OF KAIZEN

Back 8

To be profitable, stable, sustainable & innovative.

1. To eliminate waste of time, money, materials, resources, effort & increase productivity.

2. To make incremental improvements to systems, processes & activities before problems arise rather than correcting them after the event.

3. To create a harmonious &dynamic organization where every employee participates & is valued.

Front 9

QUALITY MANAGEMENT IN HEALTH CARE DELIVERY

Back 9

1. FUNCTIONAL DESCRIPTION OF QUALITY.

2. RELATIONSHIP OF QUALITY TO COST.

3. A SYSTEM FOR QUALITY/COST CONTROL.

4. SPECIFICATIONS & STANDARDS.

5. A MODEL FOR QUALITY IN HEALTH CARE.

Front 10

COMPONENTS OF QUALITY (FUNCTIONAL DESCRIPTION OF QUALITY )

Back 10

1. Content.

2. Delivery Quality.

3. Customeris

Front 11

RELATIONSHIP OF QUALITY TO COST

Back 11

1. Quality waste.

2. Low productivity.

3. Optimalism vs. Maximlism.

4. New Technology.

5. Preventive Medicine & environmental Health

Front 12

A functional quality/cost management system answers 3 questions:

Back 12

• Are we doing the right thing?

• Are we doing things right?

• How can we be certain that it’s done right the first time, every time?

Front 13

CRITICAL AREAS OF QUALITY IN HEALTH CARE

Back 13

A. QUALITY OF MANAGEMENT.

B. QUALITY OF DELIVERY.

Front 14

VALUE OF CARE

Back 14

1. PHYSICAL INFRASTRUCTURE.

2. PROFESSIONAL INFRA Structure.

3. DECISION TO TREAT.

4. MANNER OF TREATMENT.

5. PRODUCTIVITY WASTE (LOW PRODUCTIVITY).

6. AVOID/MITIGATE Errors.

Front 15

Characteristics Of standard

Back 15

1-predetermined.

2-established by an authority,.

3-and communicated to and accepted by the people affected by them.

Front 16

FACTORS AFFECTING QA IN NURSING HEALTH CARE

Back 16

1-lack ofresources.

2-personnelproblem.

3-impropermaintenance.

4-unreasonablepatient&attendents.

Front 17

Quality standards inform each of the following:

Back 17

Goodpractice

•Centerdevelopingplanning

•Internalevaluation

•Externalevaluation.

Front 18

ORGANIZATIONAL MANAGEMENT:

Back 18

1-ETHOS.

2-planning.

8- Health, safety.

10-Equipment.

Front 19

PERSONNEL & DEVELOPMENT:

Back 19

1-staff team.

3- staff development, training.

4-staff support

Front 20

LEARNING ENVIRONMENT

Back 20

1- social environment.

2- code of behavior.

3- Quality.

4-intra culturalism

Front 21

GENERALAPPROACH

Back 21

credentialing

Licensure

Accreditation:

Certification

Front 22

ANA- AmericanNursesAssociationBasiccomponentsinclude:

Back 22

Identify values.

Select measurement.

•Choose action.

•Take action.

•Re-evaluate.

Front 23

Has four functional components:

Back 23

•To produce a quality product.

•To confer a unique identity.

•To protect provider & public.

•To control the profession.

Front 24

standard as a device for quality assurance:

Back 24

collection of data.

S2)Nursing diagnosis.

S3) plan of nursing care includesgoals.

re- assessment,

Front 25

Standards of Practice:

Back 25

1)assessment

2)diagnosis

4)planning

5)Implementation

6)Evaluation