The Increasing Application Of Scientific Management Principles Of Work

1993 Words 8 Pages
The Increasing Application of Scientific Management Principles Of Work
Organisations To Services Is, Despite Its Limitations, Inevitable and
Irreversible.

I     Introduction

From the outset of this essay it is necessary to define the basic principles of
Scientific Management in order for the statement to be fully understood and why if at all such a practice is ‘inevitable' and indeed ‘irreversible' within a service industry context.

The underlying belief that scientific management, or rationalisation= , is able to provide the basis for separating management from the execution of work. ‘The rationalisation of work has the effect of transferring functions of planning, allocation and co-ordination to managers,
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Industries that have embraced such scientific management methods have essentially deskilled the workforce, often by menial, repetitive tasks, and have attempted to replace workers with machines wherever technically feasible and economic. A classic example of such an application is the Fordist principle of the production line. The remainder of the essay concentrates on the two key aspects of the statement, i.e. that of inevitability and irreversibility.

II      Are Scientific Management principles inevitable and irreversible within the service industry ?

It has been suggested that the principles of scientific management have been widely adopted throughout industry.

     "The orientation of larger firms towards professional managers, engineers and consultants additionally provided a supportive framework for the rise of Taylorism". Thompson and Hugh (1990)

Although this rise has certainly been evident within manufacturing industries the service industry has been slower to utilise the principles of rationalisation. The question must therefore be asked why has the sector been slow on the uptake of these beliefs and could the reason for this provide an argument against the suggestion of the ‘inevitability' of the principles within the service industries.

For rationalisation to be applied three prerequisite conditions are required: clear and single

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