Essay about Organizational Change

1420 Words 6 Pages
Organizational change is an important part of organizational management and leaders cannot ignore the inevitability of having to manage change within their organizations. In addition, a global study that was conducted with over 2,000 organizations showed that 82 percent had implemented major information system change, which entailed other changes in structure, technology, and people as well (as cited in Robbins & Coulter, 2007). Therefore, it is imperative that managers and organizations understand how to increase their chances of having successful change programs.
Diagnosis
The first step in designing a change program is to understand what the problem or issue is that needs to be changed. This is referred to as diagnosis
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Gibson et al. (2009) describe interventions as a specific action taken to focus the change process on a desired outcome. Therefore, any change that an organization implements is an intervention since its goal is to have an effect on a specific outcome. In addition, Gibson et al. (2009) suggests that all interventions can be classified in to either structural change, behavioral change, or technology change. Structural change refers to interventions that redesign jobs, the flow of work, or the structure of the organization. Behavioral change is the technique that is used when organizations want to modify employee skills, attitudes, or learning. The third intervention of technology is used when there is a change in computers, IT infrastructure, or automation of work. However, depending on the scope of the initial problem and the depth of the change that is needed, interventions could be used from all three of the Gibson et al. (2009) categories. Thus, the need to make sure that the original issue is fully diagnosed before developing interventions. For example, while working at Boulder County Public Health the program supervisor noticed that the number of inspections per employee was down. He determined that the computer system staff used to conduct these inspections was inadequate and caused redundancies in work. He then decided to implement a new inspection computer system that was more stream-lined and

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