Child Support Assistant Case Study

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The Interviewee, Kimberly Britt, an African American female who holds the title as an Executive Assistant for County of Los Angeles, Child Support Services Department (CSSD) has been employed with the Child Support Services Department for over eighteen years. She is the Special Assistant to the Director and supervises a staff of four directly and three indirectly within the Executive Offices. Ms. Britt began her career as a Child Support Officer and worked her way up to mid-management to the position she holds today. Her formal educational background includes a Bachelor of Arts degree and she also obtained a Master’s Degree in Public Administration.
In the current environment, organizations are rapidly changing. Thus, it is imperative for

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