Veterinarian And Client: Appropriate Communication Case Study

Veterinarian and Client: Appropriate Communication A study was undergone in which 6 pet owners and 4 veterinarians were evaluated via open-ended questions (Coe et al., 2008). The purpose was to compare both vets and clients view of appropriate communication between the two (Coe et al., 2008). The study concluded in similar responses inappropriate communication from both the veterinarians and the clients, also suggesting that “breakdowns” in communication can result in negative effects on their relationship (Coe et al., 2008).
Adams and Frankel (2007) suggested that appropriate communication skills are reminders why current and aspiring veterinarians have chosen to go into the field, to begin with. As well as that it is beneficial to both the client and the vet. The veterinarian will be less stressed when communicating both good and bad news to the client, and the client will feel well-informed and trustful that their pet is in good hands (Adams and Frankel, 2007). …show more content…
2008. A focus group study of veterinarians’ and pet owners’ perceptions of veterinarian-client communication in companion animal practice. Journal of the American Veterinary Medical Association 233:1072-1080.
Adams, C.L., R.M., Frankel. 2007. It May Be a Dog’s Life But the Relationship with Her Owners Is Also Key to Her Health and Well Being: Communication in Veterinary Medicine. Veterinary Clinics of North America: Small Animal Practice