Third-Party Conflict Resolution Essay

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Third-Party Conflict Resolution University of Phoenix
MGT 445 Organizational Negotiations
Instructor Andrew W. Russo, MBA
May 5, 2009

Third-Party Conflict Resolution
Introduction
In the negotiation process, the use of third-party conflict resolutions often comes into play when parties cannot seem to reach an agreement regarding resolving mutual interests. These types of third-party conflict resolutions are: arbitration, collaboration, litigation and mediation. For the Seatcor Manufacturing Company, the use of third-party conflict resolution is necessary. The researchers of Team A have reported collaborative ideas of this case by (1) analyzing the possible intervention strategies, (2) applying what is thought to be
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Arbitration-mediation another hybrid approach which has three stages. First, the arbitrator holds a hearing and reaches a decision” which is placed in a sealed envelope and is not revealed to the parties” (Conlon,Moon and Ng, 2002, p. 979). Mediation occurs at Stage 2. If an agreement is not reached, in Stage 3 the arbitration ruling is revealed and is binding on both parties
Mediation as the Best Strategy The best strategy for the third party conflict resolution is mediation. Mediation is a

dispute resolution process, in which a neutral third party assists the participants in reaching a voluntary and informed settlement. Mediation and diplomacy have both been used frequently. There are many options available for dispute resolutions. People have a tendency to assume that parties who have a dispute cannot work together to resolve the dispute, and this assumption does both parties a disservice (Hajdin and LeMoncheck, 1997). Many hostile environment complaints arise as a result of differences in perception about what is humorous or flattering and what is offensive. Some disputes arise as a result of one person's failure to respect the other or to understand the effect of ones behavior on the other. If the parties are open to communicating with each other, these complaints can be mediated and resolved. By using mediation managers and

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