The Scm Process Maturity Model Essay
In recent years, a growing amount of research, much of which is still preliminary, has been dedicated to investigating maturity models development for the strategic management of supply chains (Chan and Qi, 2003; Gunasekaran et al., 2001; Coyle et al., 2003).
The concept of process maturity derives from the understanding that processes have life cycles or developmental stages that can be clearly defined, managed, measured and controlled throughout time. A higher level of maturity, in any business process, results in:
(1) better control of the results; (2) more accurate forecast of goals, costs and performance;
(3) higher effectiveness in reaching defined goals and the management ability to propose new and higher …show more content…
2. Theoretical framework
2.1 Maturity models and logistical processes management
The maturity model represents a methodology which applications are related to definition, measurement, management and business processes control that have been shown to be very similar management approaches concepts to BPR (Business Process Reengineering), attracting a growing interest not only of companies but also of researchers, directly involved in this area (Chan and Qi, 2003; Gunasekaran et al., 2001). Although its origins are not directly linked to logistics, a growing number of reports has been seen in recent years that represent the use of maturity models based on KPI – Key Performance Indicators - to analyze the activities from logistical supply cycles to manufacturing and distribution support itself (Lahti et al., 2009). Those exploratory experiments are expected to consolidate in order to define an agenda of research in the field of logistics, mainly the supply chain management (Chan and Qi, 2003; Gunasekaran et al., 2001).
In the following section, the main maturity models currently used by companies to analyze