Today’s market for customer service is constantly changing of what is socially accepted. It is not only of what is accepted but how the customer wants to be treated. The customers will react and every customer will react different to the level of customer service you provide. What is expected of a business is simply just looked at as a guideline. Companies are going above and beyond to satisfy the growing consumer needs and competitive market to either keep or gain more customers to keep their business thriving.
Business Structures Businesses are more competitive than most are aware of. It gets broken down into 3 different types of business structures. First would be “Pure Monopoly” is a business that is single supplier. There are no …show more content…
Instead of just a generic wakeup call with the time and the time, most hotels use the person name with “Good morning” (Hyken) in front of it. They ask you how you slept, if you had a pleasant stay, does your room need anything extra, and sometimes they even ask if you would like reservations made in the area for dinner (Hyken). They really listen to the needs of the customer. Traveling can almost always be stressful especially if you don’t know the area to well. They really listen to what the customer needs and they put that into action. That makes the customer want to come back. They felt it was personalized to them, they were comfortable; they got exactly what they needed because someone listened to their …show more content…
Part of a company’s marketing is advertisement of the brand or the business itself. But it also is based on word of mouth. The negative customer service experience can travel from person to person and have a negative impact on the business. If the customer had a negative experience they generally won’t be intrigued to come back. Simply as human beings it’s only natural to want to tell someone about it and vent. People often read other people’s testimonies online to see how a business treats its customers. The product the business is advertising could be a need but if there is no customer service to back it up then they generally won’t be in business for
Business Structures Businesses are more competitive than most are aware of. It gets broken down into 3 different types of business structures. First would be “Pure Monopoly” is a business that is single supplier. There are no …show more content…
Instead of just a generic wakeup call with the time and the time, most hotels use the person name with “Good morning” (Hyken) in front of it. They ask you how you slept, if you had a pleasant stay, does your room need anything extra, and sometimes they even ask if you would like reservations made in the area for dinner (Hyken). They really listen to the needs of the customer. Traveling can almost always be stressful especially if you don’t know the area to well. They really listen to what the customer needs and they put that into action. That makes the customer want to come back. They felt it was personalized to them, they were comfortable; they got exactly what they needed because someone listened to their …show more content…
Part of a company’s marketing is advertisement of the brand or the business itself. But it also is based on word of mouth. The negative customer service experience can travel from person to person and have a negative impact on the business. If the customer had a negative experience they generally won’t be intrigued to come back. Simply as human beings it’s only natural to want to tell someone about it and vent. People often read other people’s testimonies online to see how a business treats its customers. The product the business is advertising could be a need but if there is no customer service to back it up then they generally won’t be in business for