In any career path one chooses to follow, there are a myriad of specific requirements and skills required for each. For example, someone going into accounting will need far more advanced math skills than someone who is going into hotel management. The Hospitality Industry itself is such a broad industry that it can be hard to narrow down specific skills needed for areas within the industry. Each discipline within the Hospitality Industry will have their own form of literacy needed for success in the field. In my case, the General Manager of a hotel or resort will need to be able to excel in their ability to socialize with their guests effectively, as well as be able to apply newly discovered technology while researching and interpreting trends,
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In the article “From Service to Experience: Understanding and Defining the Hospitality Business”, author Nigel Hemmington creates an analogy between the Hospitality Industry and the Theatre Industry when he says “The focus on experience and performance suggests an interesting analogy with theatre. In both hospitality and theatre there is a need to stage-manage experiences and a sense of staging the environment. In both hotels and restaurants the preparation of the front of house as the stage takes time, has to be meticulous, and is critical to the experience [Jayawardena,2000].” In doing this, Hemmington expresses that in any part of the hospitality business industry there is work that goes on behind the scenes, and there is work that people actually see. In fact, many guests never fully realize just how much work goes into preparing an event or managing and up keeping. He later elaborates on how any day in the industry is much like a theatre performance; it takes a lot to have it run smoothly, but the more you “rehearse” it, the more coherent the process becomes. The more I learn about the Hospitality Industry, the more I realize that it has many specific traits and skills needed in order to succeed. The more you refine these skills and traits, the more your …show more content…
I had no clue that each separate team within a hotel has their own language of terminology that is used to help the hotel continue to run smoothly. Also surprising to me was the amount of research anyone in this field must perform. However, after John Kuithe explained the importance of staying up to date (or ahead) of technology advances, it was clear that, although vastly different from that of a rocket scientist, a Hotel Manager has serious research to do themselves on a weekly, if not daily basis. Through my incredibly information interview with Mr. John Kuithe and the research I have done on this paper, I realized that Hospitality is truly something I can see myself doing for the rest of my life. I will have to work on refining my research skills, and update my vocabulary, but these are things I don’t mind doing as long as I feel they are significant to my job. After my research, I have discovered a new found appreciation for those who work in the Hospitality Industry. Although I’ve never been an all star reader, I think I finally found something I can sink my teeth into; the literacy of Hospitality
In the article “From Service to Experience: Understanding and Defining the Hospitality Business”, author Nigel Hemmington creates an analogy between the Hospitality Industry and the Theatre Industry when he says “The focus on experience and performance suggests an interesting analogy with theatre. In both hospitality and theatre there is a need to stage-manage experiences and a sense of staging the environment. In both hotels and restaurants the preparation of the front of house as the stage takes time, has to be meticulous, and is critical to the experience [Jayawardena,2000].” In doing this, Hemmington expresses that in any part of the hospitality business industry there is work that goes on behind the scenes, and there is work that people actually see. In fact, many guests never fully realize just how much work goes into preparing an event or managing and up keeping. He later elaborates on how any day in the industry is much like a theatre performance; it takes a lot to have it run smoothly, but the more you “rehearse” it, the more coherent the process becomes. The more I learn about the Hospitality Industry, the more I realize that it has many specific traits and skills needed in order to succeed. The more you refine these skills and traits, the more your …show more content…
I had no clue that each separate team within a hotel has their own language of terminology that is used to help the hotel continue to run smoothly. Also surprising to me was the amount of research anyone in this field must perform. However, after John Kuithe explained the importance of staying up to date (or ahead) of technology advances, it was clear that, although vastly different from that of a rocket scientist, a Hotel Manager has serious research to do themselves on a weekly, if not daily basis. Through my incredibly information interview with Mr. John Kuithe and the research I have done on this paper, I realized that Hospitality is truly something I can see myself doing for the rest of my life. I will have to work on refining my research skills, and update my vocabulary, but these are things I don’t mind doing as long as I feel they are significant to my job. After my research, I have discovered a new found appreciation for those who work in the Hospitality Industry. Although I’ve never been an all star reader, I think I finally found something I can sink my teeth into; the literacy of Hospitality