The Culture Of Amazon 's White Collar Employees And Their Interactions Within The Hierarchy

707 Words Nov 24th, 2015 3 Pages
‘Employees are not a priority at Amazon’ was a statement made by the recent New York Times article exposing the dehumanizing, backstabbing, and competitive environment of Amazon.
If employees are not the centre of the organization’s culture, who is?

Organizational culture refers to the values, beliefs and norms, which governs how people behave in an organization (Jeanes, 2015) and the driving force behind it guides a company to success. This essay will explore the culture of Amazon’s white-collar employees and their interactions within the hierarchy, through various theories to determine the ultimate driving force of the company. The overarching theories used include Schein’s Iceberg Model, focusing on whether Amazon’s culture is transparent internally and to stakeholders; Smircich’s definition of culture: is it tangible and manipulated or intangible and subject to internal communication, and Willmott’s view of culture acting as another form of power and control.

The Iceberg Model:

For a radically growing, enormously valuable company, Amazon is known to have hardworking and passionate employees, who have conformable appearances, business casual dress codes and language amongst themselves. According to Edgar Schein’s Iceberg model (source), these ‘Artefacts’ just scratch the surface, and although they are significant in determining the face of an organization 's culture, they do not fully represent the companies established values, the underlying beliefs that determine…

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