Gaylord Palms
Organizational cultures encompass values and behaviors of the corporations’ members, employees, contributing to the social and psychological environment of an organization. Corporate culture, a system of assumptions, values, and beliefs, influence the strategic leadership and the organization’s employees in how they work together, the existing values, and job performance (McNamara 2000). Shared ideologies and values incorporate an organizational culture visible by the strategic leadership but implemented largely by the organization’s employees or members (Fernandes 2009). One measure of excellence in strategic leadership continues to be the ability to implement change in an organization while promoting corporate culture change. …show more content…
Member Meaning
Effective strategic leaders equipped with multiple tools, acknowledge the importance of an operational organizational culture, guided by leadership yet employed by the members of the organization to excel in performance (Glynn et al. 2013). Prior to opening, Gaylord Palms employed a manager experienced in promoting a service culture that harvests employee ownership, resulting in excellence in customer service and revenues. Specifically, strategically crafting the culture to advance the mission of excellence in customer service, Gaylord Palms leadership developed a customer-driven culture beneficial to consumers and employees (Ford et al. 2008). Gaylord Palms’ employees appreciated the development of the organizational culture in place of direct supervision, typical in a traditional managed organization. Members or employees, serving guests, are empowered in each situation to employ and interpret their …show more content…
Formal organizational control, intentional methods, issued by an organization differs from informal organizational control, naturally occurring, in the areas of communications and personal relationships exhibiting the company’s values (Karlsson & Lukka 2014). Gaylord Palms’ strong employee centric approach to delivering excellence in customer service promotes a culture that produces an informal organizational control. The members, of Gaylord Palms, empowered by the organizational culture, function in various roles not limited by managerial restrictions. Valued members make decisions to satisfy customer satisfaction based on each individual experience not because the upper management issued rules to follow. According to George Yiu, a chef for Gaylord Palms, the decision to happily provide a guest with a requested food dish not on the menu results from the freedom to make the decision. Mr. Yiu states that the culture of Gaylord Palms treats the employees as STARS hence allows his decisions to treat the guests in the same manner (Gaylord 2007). Informal organizational control, visible at the Gaylord Palms, allows employees to work together and empowers the members to deliver the excellence in customer
Organizational cultures encompass values and behaviors of the corporations’ members, employees, contributing to the social and psychological environment of an organization. Corporate culture, a system of assumptions, values, and beliefs, influence the strategic leadership and the organization’s employees in how they work together, the existing values, and job performance (McNamara 2000). Shared ideologies and values incorporate an organizational culture visible by the strategic leadership but implemented largely by the organization’s employees or members (Fernandes 2009). One measure of excellence in strategic leadership continues to be the ability to implement change in an organization while promoting corporate culture change. …show more content…
Member Meaning
Effective strategic leaders equipped with multiple tools, acknowledge the importance of an operational organizational culture, guided by leadership yet employed by the members of the organization to excel in performance (Glynn et al. 2013). Prior to opening, Gaylord Palms employed a manager experienced in promoting a service culture that harvests employee ownership, resulting in excellence in customer service and revenues. Specifically, strategically crafting the culture to advance the mission of excellence in customer service, Gaylord Palms leadership developed a customer-driven culture beneficial to consumers and employees (Ford et al. 2008). Gaylord Palms’ employees appreciated the development of the organizational culture in place of direct supervision, typical in a traditional managed organization. Members or employees, serving guests, are empowered in each situation to employ and interpret their …show more content…
Formal organizational control, intentional methods, issued by an organization differs from informal organizational control, naturally occurring, in the areas of communications and personal relationships exhibiting the company’s values (Karlsson & Lukka 2014). Gaylord Palms’ strong employee centric approach to delivering excellence in customer service promotes a culture that produces an informal organizational control. The members, of Gaylord Palms, empowered by the organizational culture, function in various roles not limited by managerial restrictions. Valued members make decisions to satisfy customer satisfaction based on each individual experience not because the upper management issued rules to follow. According to George Yiu, a chef for Gaylord Palms, the decision to happily provide a guest with a requested food dish not on the menu results from the freedom to make the decision. Mr. Yiu states that the culture of Gaylord Palms treats the employees as STARS hence allows his decisions to treat the guests in the same manner (Gaylord 2007). Informal organizational control, visible at the Gaylord Palms, allows employees to work together and empowers the members to deliver the excellence in customer