Survey of Software Systems Essay
1. How important is the reservation system at airlines such as WestJet and JetBlue? How does it impact operational activities and decision making?
The reservation system is extremely important to small airline companies such as WestJet and JetBlue. Since these companies are small and fairly new, efficient customer service is essential to their success. When potential customers visit the JetBlue and WestJet websites and view their competitive rates, it is imperative that they are met with a completely capable, efficient information system to book their reservations on.
Also, the reservation system will impact operational activities because it clearly lies out how many reservations are currently booked which is …show more content…
3. Classify and describe the problems each airline faced in implementing its new reservation system. What people, organization, and technology factors caused those problems?
The problems that WestJet faced in implementing its new reservation system ran the gamut. They had a number of organizational problems which included the fact that they obviously hadn’t considered the possibility that the transfer could not go as planned. Although they trained and practiced for