He references sociologist Arlie Hochschild, who believes that there is a certain smile that is associated with many service-related jobs, for instance, those of restaurants or stores. This service smile portrays a welcoming effect and entices a customer to come in and buy a product. Even though, a worker using this smile may or may not necessarily be feeling that specific emotion inside, they are solely presenting it to benefit the business. The service-related smile is a relevant example of a Non-D smile. Thus, the work of Hochschild helps Keltner prove that some smiles are not a direct result of happiness or an individual’s internal
He references sociologist Arlie Hochschild, who believes that there is a certain smile that is associated with many service-related jobs, for instance, those of restaurants or stores. This service smile portrays a welcoming effect and entices a customer to come in and buy a product. Even though, a worker using this smile may or may not necessarily be feeling that specific emotion inside, they are solely presenting it to benefit the business. The service-related smile is a relevant example of a Non-D smile. Thus, the work of Hochschild helps Keltner prove that some smiles are not a direct result of happiness or an individual’s internal