He references sociologist Arlie Hochschild, who believes that there is a certain smile that is associated with many service-related jobs, for instance, those of restaurants or stores. This service smile portrays a welcoming effect and entices a customer to come in and buy a product. Even though, a worker using this smile may or may not necessarily be feeling that specific emotion inside, they are solely presenting it to benefit the business. The service-related smile is a relevant example of a Non-D smile. Thus, the work of Hochschild helps Keltner prove that some smiles are not a direct result of happiness or an individual’s internal emotion. Another point Keltner discusses in this chapter is about how smiling affects
He references sociologist Arlie Hochschild, who believes that there is a certain smile that is associated with many service-related jobs, for instance, those of restaurants or stores. This service smile portrays a welcoming effect and entices a customer to come in and buy a product. Even though, a worker using this smile may or may not necessarily be feeling that specific emotion inside, they are solely presenting it to benefit the business. The service-related smile is a relevant example of a Non-D smile. Thus, the work of Hochschild helps Keltner prove that some smiles are not a direct result of happiness or an individual’s internal emotion. Another point Keltner discusses in this chapter is about how smiling affects