Non Verbal Communication

842 Words 4 Pages
There is a phrase often heard by many that states “Actions speak louder than words.” As stated by Mokhtari (2013) “93% of the communication is actually made of non verbal communication.” This is true for many situations from personal happenstance to professional encounters. Non-verbal communication is an important aspect in every culture even though it varies from place to place. Three of the main variables to non-verbal communication are proxemics, posture, and objects. These variables have great value when it comes to employee-manager relationships and understanding. Many times actions speak louder than words and proxemics, objects, and posture are three very interesting parts of non-verbal communication because they are often times just …show more content…
1). Proxemics has a lot to do with space between people while interacting. According to Rutsohn There are four spacial zones “intimate, informal, formal, and public” (1993). The intimate zone is considered anything less than three feet but varies depending on what source is used. This zone refers to the zone in which people are intimate, meaning close friends and family, and is used for intimate contact like hugging for example. The informal zone ranges from three to seven feet and is also used between friends and family to interact. The formal zone ranges from seven to twelve feet and is used between business associates and in work settings. Lastly, there is the public zone which ranges from twelve to twenty feet and is used in situations of public speaking and addressing groups of people. (Rutsohn, …show more content…
According to Hayes (2002) many factors impact a person’s posture, “They include context, culture and attitudes towards others.” A person who has an open posture is more easily able to keep a positive image (Rutsohn, 1993). For example, if a manager and employee were conversing and their arms and legs were crossed, from an outside point of view, a person may think these two people do not really care for each other. They are building a wall in between the two of them and walls can be difficult to break down. Keeping an open posture when communicating with others is vital in order to retain a respectable working relationship. As per Mokhtari (2013) 55% of communication is based on body language. So what this is saying is body language says more than the words we

Related Documents