Professional Communication Techniques Essay

758 Words Aug 3rd, 2016 4 Pages

Professional Communication Techniques
Erika Mohr
ITT Technical Institute

I define professional communication as the way people interact and communicate with each other using professional mannerisms. There are three settings in which we should apply professional communication and at different levels. Academically, we should use professional communication by listening and being respectful to our mentors. We should address our teachers in a polite manner and take them seriously so that we can gain the most out of our education and learning experiences. The second setting in which to use professional communication is at the workplace. At the workplace you are representing the company that you work for, you’re communicating with the
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80). For me, it is really easy to home into other people’s emotions, which has definitely benefitted me working as a CNA (Certified Nurse’s Assistant). As a CNA I work with all sorts of elderly people, and sometimes it is easy for others to get frustrated and upset with patients when they aren’t doing something the way they want. However, when it is me who is trying to get them to complete a certain task, I think about how the patient is feeling and why they are doing what they’re doing. Most of the time, this allows me to communicate with the resident and explain the process to them in a way that they will understand better and make them feel more comfortable. Once the patients feel more comfortable with you, you definitely are more productive. While researching I came across a technique that I am not practicing as much as I should be: being an engaged listener. Now don’t get me wrong, I do listen when others are talking, however, there are times when I am not as focused on the conversation as I should be. In order to be an engaged listener I need to “focus on the speaker, avoid interrupting or trying to redirect the conversation, show your interest in what’s being said, try to set aside judgment, and provide feedback” (Robinson, Segal, Smith, 2016, para. 11). There are times when I am not focused on what is being said to me and I know that my body language

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