Patient Confidentiality

My explanation to this question will be vague because I’m always concerned about patient confidentiality.
I work in the healthcare field, and a few years ago there was a patient that came in and was seen by a physician for advice. I was present during the visit and the physician seemed to not understand what the patient was looking for in her care, and only gave her one option for treatment, and he was also very short with the patient. Once the physician left the room, the patient explained to me that the last time she was in to see the physician he had more options regarding her care, and was concerned why those were not options now, and was not happy about the way he talked to her.
I approached the physician on the patient’s behalf, and