Building Rapport
A. Personalize the call throughout as appropriate and inject your personality. The customer is not just buying a product they are also buying an experience; the experience your personality creates
B. Establish and Build Rapport
i. When requesting and confirming information with the caller ii. Discussing the caller’s goals and probing iii. While offering the upsells
C. Share your personal experiences or use someone else’s that relates to the caller’s goals
i. Demonstrate an understanding of Beachbody’s programs and supplements ii. Become comfortable with the customer to challenge their objections iii. Relate to the caller’s personal objectives and encourage the caller to succeed by reinsuring them that the product they are purchasing will help them reach their goals iv. All dead air time should be minimized and managed by the agent
0 Agent …show more content…
And you also are going to get the 3 Day Quick Fix, the Dirty 30 Workout plus your 247 Online Support once set your order up”.
Agent: “Okay”
B. Redirect the price to lead the customer back to the value of the product
i. Confirm each offer by reiterate the main benefits of the program/supplement ii. If caller inquiries about pricing, lead the caller back to the value of the product
For example:
Customer: “How much is did you say the deluxe was”?
Agent: The Deluxe is a catalyst for accelerating results. And since you have your trip to Miami coming up the 2 additional workouts, Flat Abs and Barre Legs are going streamline your success. Plus make it easier with the additional set of Portion Control Containers w/ blue large container and high-grade Thermal Protection Meal bag on the go. The best part is the deluxe is only 3 additional payments of $19.95 to have you bathing suit ready in 21 Days and glowing like the sun in all of our Miami pictures. Are you ready to be in the best shape of your life when you go to
A. Personalize the call throughout as appropriate and inject your personality. The customer is not just buying a product they are also buying an experience; the experience your personality creates
B. Establish and Build Rapport
i. When requesting and confirming information with the caller ii. Discussing the caller’s goals and probing iii. While offering the upsells
C. Share your personal experiences or use someone else’s that relates to the caller’s goals
i. Demonstrate an understanding of Beachbody’s programs and supplements ii. Become comfortable with the customer to challenge their objections iii. Relate to the caller’s personal objectives and encourage the caller to succeed by reinsuring them that the product they are purchasing will help them reach their goals iv. All dead air time should be minimized and managed by the agent
0 Agent …show more content…
And you also are going to get the 3 Day Quick Fix, the Dirty 30 Workout plus your 247 Online Support once set your order up”.
Agent: “Okay”
B. Redirect the price to lead the customer back to the value of the product
i. Confirm each offer by reiterate the main benefits of the program/supplement ii. If caller inquiries about pricing, lead the caller back to the value of the product
For example:
Customer: “How much is did you say the deluxe was”?
Agent: The Deluxe is a catalyst for accelerating results. And since you have your trip to Miami coming up the 2 additional workouts, Flat Abs and Barre Legs are going streamline your success. Plus make it easier with the additional set of Portion Control Containers w/ blue large container and high-grade Thermal Protection Meal bag on the go. The best part is the deluxe is only 3 additional payments of $19.95 to have you bathing suit ready in 21 Days and glowing like the sun in all of our Miami pictures. Are you ready to be in the best shape of your life when you go to