Nonverbal Cues In Communication

2261 Words 10 Pages
Regarding the fast-paced business environment, many companies need to change their business practices such as to adopt the company-wide cross training program or to upgrade the current information system. These changes usually require training or workshops in order to learn do things in the new way. With the change, it is possible that there will be a resistance from the employees or the subordinates, who feel doubtful to the new practice and unable to comprehend the benefits of the change introduced by that the management or the supervisors. Although the supervisors know for the fact that the change will lead to better business results, if the supervisors are not able to manage their non-verbal cues during a conversation to attempt to convincingly …show more content…
During the conversation regarding change implantation, the supervisors and the subordinate should be able to see each other interactions to the message. That is because the communicating face-to-face can help clarify the any confusions of the message, increase involvement in the process of change, and allow both speaker and listener to observe each other nonverbal cues (Klein, 1996). The nonverbal cues during this interaction matter to the success of the change implementation because it helps the supervisors seek the real opinions and perceptions of the subordinates. Not only that, the speaker can simultaneously also influence the listener with their nonverbal cues during the conversation. The reason is that nonverbal communication can be made intentional and the supervisors can control their own nonverbal cues in order to respond to the message from the subordinates (Binsfrahm, 2014). Knowing that the nonverbal cues are manageable, the supervisors can learn how to be more persuasive and open in order to help convince the subordinates. Moreover, during face-to-face communication, both verbal and nonverbal cues are being exchanged. Thus, the subordinates’ opinions and attitudes can be altered when affected by the supervisors’ nonverbal behaviors (Edinger and Patterson, 1983). Therefore, it is suggested that when attempting to communicate the change implementation, the supervisors should use the …show more content…
However, regarding the method of reducing resistance described by this research, there can be other ways apart from increasing credibility, confidence, and openness of the supervisors in order to reduce the resistance. In the worst case, these attempts to control one’s nonverbal cues, may not be working in other circumstances where the problem is the content of the change implement and not the problem of communication. Moreover, these nonverbal cues are just examples of many others cues that are related to the same result, whether the use of facial expression, body movement, and the sound of the voice (Binsfrahm, 2014). Therefore, while being aware that the subordinates may also be controlling their own nonverbal cues, it is suggested that the supervisors used the combination of these cues together in order to detect the resistance from the subordinates and also to assert their own influence through the use of nonverbal behaviors during the face-to-face conversation. However, it is because the meaning or translation of nonverbal cues may not be clear and they are depending on the circumstances (McCornack, 2013). As a result, there can be misunderstanding between trying to convince the subordinates to change their mind

Related Documents