Interpersonal Communication Case Study

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Register to read the introduction… Can we just focus on the work for now? Ok? I need to know that you’re not going to be absent much more from now on and that you can be here on time.”
In both instances Alan monopolized the conversations. He interrupted the employees in order to divert attention from the speaker to topics that interested him. (Wood, 2013, pg. 153). He doesn’t take notice to their good qualities but instead focuses on his own concerns. Alan also exhibits literal listening. Wood explains that when we listen literally we don’t make the effort to understand how others feel about what they say or to endorse them as people. (2013, pg. 156). During both conversations he fails to treat them as real people with real concerns and problems. 4. Using the effective listening guidelines in the text, make three suggestions that would allow Alan to fulfill his responsibility to provide employees with critical feedback about performance and to establish a supportive
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161). If he truly pays attention to the needs and concerns of his employees, he would be able to provide more effective feedback. Secondly, Alan needs to “adapt listening appropriately which states that effective listening depends on our purpose for listening, the context for which we are listening and the needs and circumstances of the person to whom we are listening.” (Wood, 2013, pg.161). While it is important that Alan addresses his concerns he would be better able to resolve these conflicts if he were to listen to his employees’ needs. Lastly, Alan would benefit from active listening. Wood explains that we become “active partners by listening collaboratively and engaging in problem solving” (2013, pg.161). I think that Alan’s overall goal is to problem solve and he can only do that successfully if he engages in active listening. By working with his employees to come to an agreement on how both the company and the employee can benefit from the

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