Culture Gap Analysis
Wal-Mart challenges come from the past experiences. “Wal-Mart has been engaged in many lawsuits such as racial discrimination, …show more content…
Wal-Mart has to learn from these issues and create a better atmosphere with a zero tolerance of discrimination and all type of sexual harassment to avoid conflict and disagreement between employees. Wal-Mart culture is to provide customers the best shopping experience, hiring diverse employees, and benefit from a different expertise and intelligence to gain a better image in today’s market. However, Wal-Mart has to work hard and close any gap that affects its performance. In the mean time, if Wall-Mart eliminates these attitudes and conflict between employees and managers, and train them on how to interact with other cultures, it will be the best place to work for. Thereafter, both employees and managers will be working toward the company goal.
Operations Gap Analysis
Wal-Mart mission is to provide service and goods for customers in the daily basic. Managers and employees have to be aware of the empty shelves, otherwise product will not sold at Wal-Mart and customers will buy it from other competitors. It is really sad when you see customers living the …show more content…
Many employees leave the company because the staff treats them unfairly. “In some cases, workers alleged they were beaten by supervisors. If certified, 100,000 to 500,000 workers could be included”. This problem needs to be fixed; otherwise Wal-Mart will pay the price, lose its reputation, and dissatisfy customers as well. If Wal-Mart keeps hiring the low skills employee to fulfill current positions, the company will have a high turnover. Wal-Mart must hire the right people in the right place and give all the intention to the employees’ skills in the hiring process such as communication and leadership to avoid turnover cost. Wal-Mart has to provide employees with effective training for better performance and excellent service. Employees are very important to any business for growth and building a strong mission. If Wal-Mart ignore employees’ importance, it will be hard for the company to achieve success. However, the company must consider people happiness; otherwise it will lose them to the