Case Number 1 Essay

2259 Words Jan 24th, 2014 10 Pages
Case: Magrec Inc.

1. Place yourself in the role of the manager. What should you do now? After considering what happened, would you change any of your behaviors? I would let a day pass and then request another meeting with Dinah indicating a sincere desire to work through the matter and the need to come to an understanding and agreement of how to work together and with the team moving forward. At that meeting, I would start off and thank Dinah for bringing the Partco matter to my attention. I would communicate with Dinah that I respect her strong feelings and beliefs behind her actions regarding the Partco matter but indicate that if she felt that strongly about the action step I planned to take, that she should have spoken again with
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Also if I were in her shoes I would have done it a lot more differently because in some sense I will have no management power which if I share my opinion to much I can potentially lose my job. She addressed the problem to management which was great but I would have never gone to the extreme of contacting the other company and letting them know about the situation. Everything is always a process and there is really no need to speed it up when it’s at a decent course to be maintain.

3. Using cognitive dissonance theory explain the actions of Pat, Dinah, and Fred. Pat, Dinah, and Fred’s actions, decisions, and behaviors are all based on cognitive dissonance. Each of them, Pat and Dinah more so than Fred, have uncomfortable feelings due to two contradictory ideas. Many managers face cognitive dissonance every day in the position they fill. To be moral about decisions a manager must put into thought what will please each employee and also please any supervisors above them who might think otherwise of their decision. Fred has told Pat that the wise decision would be to fire Dinah, but she personally knows that doing this is not necessary. I feel that Fred knows that firing Dinah is going to the extreme, but because she has caused so much tension between workers that this would be the simplest way to solve the problem. Pat knows that this is not necessary because originally she felt as Dinah did and felt that fixing the

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