Case About Burmingham International Airport Essay
Operations management is concerned with the design, planning, control and improvement of an organization’s resources and processes to produce goods or services for customers. Whether it is the provision of airport services, greetings cards, plastic buckets or holidays, operations managers will have been involved in the design, creation and delivery of those products or service each part of the airport – terminals, baggage handling services, aero plane servicing and catering, for example – has been carefully designed to fulfill not only its current role, but also with the possible demands of the next year and even the next 10 years in mind.
Designing …show more content…
The transformed resources
Operations transform a mixture of customers, materials and information.
Birmingham International Airport, for example, processes customers through its termini. Individual passengers are processed into batches of customers ready to board the right planes at the right times. Planeloads of arriving passengers are processed through customs and immigration and reunited with their bags and transport.
The airport also processes materials such as baggage, food and aero planes. In-bound aircraft, for example, are transformed into clean and refueled out-bound aircraft. Incoming raw food is transformed into meals for staff and passengers.
The airport’s operation also processes a large amount of information – plane schedules, air traffic control (ATC) information and individual