Business and Admin L2 Essay

2628 Words May 8th, 2013 11 Pages
Unit one: Principles of personal responsibilities and working in a business environment


You should use this file to complete your Assessment.
• The first thing you need to do is save a copy of this document, either onto your computer or a disk
• Then work through your Assessment, remembering to save your work regularly
• When you’ve finished, print out a copy to keep for reference
• Then, go to and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.

Please note that this Assessment document has 8 pages and is made up of 7 Sections.

Name: Damian Payne

Section 1 – Know the employment
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|Methods of communication |Description |
|Verbal communication |1. Telephone call to arrange a meeting |
| | |
| | |
| |2. Face to face in a meeting environment two members may talk face |
| |to face to deal with a problem |
| | |
| | |
|Non-verbal communication |1. Eye contact/ Body movement you eye movement and body movement |
| |give of a communication maybe you look unhappy this could be your |

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