Bazooms Girls

An example of disguised and created emotions from Bazooms girls can be see when dealing with provocative customers. Remarks are often aimed at the girls, and they are expected to accept them regardless of the quality of the comments “For example, comments such as, “You give good head,” can be heard among groups of males when a waitress is pouring beer.” (Loe, 86). Although the comments may seem to come with no benefit, some of the women use the angst against the customers eliciting tips “Playing up the sexualized Bazooms girl role can be serious money-making strategy: … girls hula-hoop and get money thrown at them… lean over and give the cleavage shot…” (Loe, 91). The women may be expected to create a façade towards customers, but may become …show more content…
In addition to creating emotions towards customers it was often commonplace for the workers to create a façade when dealing with management too. Management was known to use fear tactics with the women on losing their job, and knowing this they may alter their emotions to aid in approval from management “...you have no respect for any of us waitresses.” he said, “You know, I should just send you home for good.” Then I shut up (Trina)” (Loe, 89). In Charles Ragin’s Excerpts from Constructing Social Research (1994) there is mention of “emotional work”. Ragin describes Arlie Hochschild’s term “emotional work” as “employees’ use of their own feelings to create an outward, public display that supports a particular image…” (Gould and Tammy, 52). Hochschild is also cited in Loe’s writings on this matter with the term “emotional labor” (Loe, 83). Both texts help to explain the strain put on the workers at …show more content…
For example, a retail worker may have a customer that is being difficult or upright aggressive with them, but due to many company policies they must retain a pleasant demeanor of fear losing their job. Although there are ethical concerns with using experimentation in a sociological study, it may be useful in understanding created emotions. Given the same experience of an aggressive customer and in two different environments, one having more lenient policies and another with strict ones. You would be able to see how created emotions can be used to protect yourself from more difficulties. Although this wouldn’t give you a certain fact after a single trial, repeated trials could give a general idea of how created emotions are used in the customer service