Attritisfaction And Satisfaction Among Mental Health Services
Specific mental health programs have been assessed for service satisfaction for reasons of satisfaction being linked to “maintaining appointments,” “positive health outcomes,” “success in goal obtainment,” and “improving patient care” (King, Bassilios, Nicholas, Fletcher, Reifels, & Pirkis, 2014, p. 162; Hochstadt & Trybula, 1980). Many of the satisfaction variables were defined as the overall service, reception service, intake paperwork, resources, guidance, engagement, and explanation of services (Robinson, Hills, & Kelly, 2011; Miller, 2008; McAllister & Walsh, 2003).
Many recent satisfaction studies in mental health services have focused on newly developed programs that are being implemented. Pope and Harris (2014) discovered that ACT (Assertive …show more content…
Even though their primary focuses was to evaluate client’s outcomes and specific characteristics, the researchers also knew the importance of client satisfaction among the delivery of the services to any program (Pope & Harris, 2014). Aargaard and Muller-Nielsen (2011) also notes client satisfaction is an interest that all programs should review for the outcomes it can provide to “stakeholders, service-providers, and researchers for further study (Pope & Harris, 2014, p.19). The study revealed utilizing the “Community Mental Health Evaluation Initiative (CMHEI) satisfaction with program” survey, utilized by other studies in the past