The Care Workshop is similar to an orientation, first meeting in mental health services, and to some comparisons, a single session. Among the literature, the specific program has not be evaluated and analyzed, but satisfaction and its importance among mental health has.
Specific mental health programs have been assessed for service satisfaction for reasons of satisfaction being linked to “maintaining appointments,” “positive health outcomes,” “success in goal obtainment,” and “improving patient care” (King, Bassilios, Nicholas, Fletcher, Reifels, & Pirkis, 2014, p. 162; Hochstadt & Trybula, 1980). Many of the satisfaction variables were defined as the overall service, reception service, intake paperwork, resources, guidance, engagement, …show more content…
Even though their primary focuses was to evaluate client’s outcomes and specific characteristics, the researchers also knew the importance of client satisfaction among the delivery of the services to any program (Pope & Harris, 2014). Aargaard and Muller-Nielsen (2011) also notes client satisfaction is an interest that all programs should review for the outcomes it can provide to “stakeholders, service-providers, and researchers for further study (Pope & Harris, 2014, p.19). The study revealed utilizing the “Community Mental Health Evaluation Initiative (CMHEI) satisfaction with program” survey, utilized by other studies in the past …show more content…
A few studies reviewed discussed utilizing standardized instruments in gathering satisfaction data such as the Consumer Assessment of Behavioral Health Services instrument (Pallak, 1990; Zwick & Attkisson, 1985). These are significant implications for any future studies evaluating client satisfaction in mental health programs, as it is difficult to compare studies and their results. Some of the other limitations noted during the literature review process was the limited sample size in each study. A smaller sample size makes it difficult to generalize to a larger population, especially in mental health, having multiple possibilities of diagnoses. Unfortunately, these barriers were similar in the current research study with The Care Workshop, noting it is difficult to overcome these specific barriers when working with the mental health population.
Theory
The literature supports the theories that high satisfaction rates of clients produce successful therapy outcomes, a positive therapeutic relationship, and maintaining mental health appointments (Schulte, Meier, & Stirling, 2011; Miller, 2008; and Hochstadt & Trybula,
Specific mental health programs have been assessed for service satisfaction for reasons of satisfaction being linked to “maintaining appointments,” “positive health outcomes,” “success in goal obtainment,” and “improving patient care” (King, Bassilios, Nicholas, Fletcher, Reifels, & Pirkis, 2014, p. 162; Hochstadt & Trybula, 1980). Many of the satisfaction variables were defined as the overall service, reception service, intake paperwork, resources, guidance, engagement, …show more content…
Even though their primary focuses was to evaluate client’s outcomes and specific characteristics, the researchers also knew the importance of client satisfaction among the delivery of the services to any program (Pope & Harris, 2014). Aargaard and Muller-Nielsen (2011) also notes client satisfaction is an interest that all programs should review for the outcomes it can provide to “stakeholders, service-providers, and researchers for further study (Pope & Harris, 2014, p.19). The study revealed utilizing the “Community Mental Health Evaluation Initiative (CMHEI) satisfaction with program” survey, utilized by other studies in the past …show more content…
A few studies reviewed discussed utilizing standardized instruments in gathering satisfaction data such as the Consumer Assessment of Behavioral Health Services instrument (Pallak, 1990; Zwick & Attkisson, 1985). These are significant implications for any future studies evaluating client satisfaction in mental health programs, as it is difficult to compare studies and their results. Some of the other limitations noted during the literature review process was the limited sample size in each study. A smaller sample size makes it difficult to generalize to a larger population, especially in mental health, having multiple possibilities of diagnoses. Unfortunately, these barriers were similar in the current research study with The Care Workshop, noting it is difficult to overcome these specific barriers when working with the mental health population.
Theory
The literature supports the theories that high satisfaction rates of clients produce successful therapy outcomes, a positive therapeutic relationship, and maintaining mental health appointments (Schulte, Meier, & Stirling, 2011; Miller, 2008; and Hochstadt & Trybula,