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27 Cards in this Set
- Front
- Back
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Five principles of communication |
Adapt Aware Verbal Nonverbal Listen and respone |
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Why is it important to study comm |
Obtain a good job Enhance quality of relationships Improve physical and emotional health |
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5 characteristics of comm |
Inescapable, irreversible, complicated, governed by rules, emphasizes content and relationships |
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3 comm models |
Message-transfer Interaction Simultaneous transaction |
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Competent comm |
Be understood as speaker intended Achieve intended effect Ethical |
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3 comm contexts |
Interpersonal Small group Presentational |
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Self awareness |
The ability to develop and communicate a representation of yourself to others |
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Components of self concepts |
Attitudes, beliefs, values Material self, social self, spiritual self |
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6 strategies for enhancing self esteem |
Engage in positive self talk Visualize what you want Reframe Surround yourself with + ppl Lose baggage |
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3 stages of perception |
Attention Organization Interpretation |
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3 comm strategies to improve perception |
Increase awareness Avoid stereotypes Check perceptions indirectly and directly |
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2 reasons why verbal comm is important |
Words affect your thoughts and how you're thought of |
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Language is |
A system of symbols structured by grammar and syntaz |
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6 important aspects of language |
Ppl use words as symbols Ppl attach meaning to words Ppl use denotative and connotative meanings for words Ppl convey concrete and abstract meanings through words Meanings are culture bound Meanings are context bound |
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5 ways in which words have power |
Create and label experiences Communicate feelings Affect thoughts and actions Shape and reflect culture Make and break relationships |
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Diversity |
Race, ethnicity, nationality, religion Gender and sexual orientation Age, class, ability |
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Language helps create supportive or defensive comm climates through |
Def: polarization and trigger words Sup: describe own feelings Solve problems Emphasize Flexible Equal Avoid gunny sacking |
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Nonverbal messages can |
Substitute Complement Contradict Repeat Regulate Accent |
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Nonverbal comm is |
Culture bound Rule governed Ambiguous Continuous No linguistic Multichanneled |
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7 nonverbal comm codes |
Appearance Kinesics Eye contact Facial expressions Touch (haptics) Voice Space |
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Nonverbal clues communicate |
Immediacy Arousal Dominance |
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Elements of listening process |
Selecting Attending Understanding Remembering Responding |
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Listening styles |
Relational Analytical Critical Task oriented |
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Listening barriers |
Self barriers (self focus, emotional noise, criticism) Information processing (processing rate, info overload, receiver apprehension, culture) Context |
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To improve listening |
Stop look listen |
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To respond effectively |
Be descriptive, timely, brief, and useful; listen with empathy |
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Barriers that inhibit comm |
Assume superiority Assume similarity Assume differences Stereotype and prejudice |
