Nasm Essentials Of Personal Fitness Training : Ch 19 : Pt2

Front 1

What is often the difference between success & failure for the relationship between a personal trainer & their client?

Back 1

Effective communication

Front 2

It is important for personal trainers to understand the impact of ___ & ___ on their successes & failures.

Back 2

Verbal

Nonverbal Communication

Front 3

Effective communicator skills are a

Back 3

Learned behavior.

Front 4

Some skills to consider helping enhance communication with clients include the following :

Back 4

Back (Definition)

Front 5

In nonverbal communication

Back 5

What someone is thinking or feeling is reflected in their body language.

Front 6

Where does much of nonverbal communication show up?

Back 6

In the face (a small movement in the lips or change in the eyes).

Front 7

What are some forms of nonverbal communication?

Back 7

Physical appearance

Posture

Gestures

Body position

Hint 7

There are 4

Front 8

Many times the problem with nonverbal communication is

Back 8

How it is interpreted.

Front 9

Although, usually the impact of ___ nonverbal communication is ___ & the impact of ___nonverbal communication is ___.

Back 9

Positive nonverbal

Positive

Negative nonverbal

Negative

Front 10

The negative effects of nonverbal communication generally will ensure that

Back 10

The client will not return.

Front 11

What must verbal messages be to be received & interpreted correctly?

Back 11

It must be clear.

Front 12

How must verbal messages be delivered in order to be received & interpreted it correctly?

Back 12

They must be delivered at the right time & in the right place.

Front 13

Not only the messages need to be delivered at the right time in the right place but

Back 13

The listener needs to clarify what they heard from the speaker.

The speaker needs to approve/reclarify with the listener.

Front 14

Verbal communication steps 1-4 :

Back 14

Back (Definition)

Front 15

The potential for error is virtually in every step of the verbal communication model. The way a speaker communicates can vary in terms of what?

Back 15

Tone

Inflection

Enunciation

Hint 15

There are 3

Front 16

What the listener actually hears may be

Back 16

All, some, or very little of what the speaker intended to communicate.

Front 17

The way a listener interprets the words that they heard may be very different than how the speaker interprets those same words. The result is

Back 17

Miscommunication between the listener & speaker.

Front 18

Active listening is about having

Back 18

Having an attitude & genuine interest in seeking a client’s perspective & getting to know them.

Front 19

Active listening requires an individual to

Back 19

Pay attention

Avoid distractions

Look the speaker in the eyes

Provide feedback only when the speaker has finished.

Hint 19

There a 4

Front 20

What is active listening in communication not about?

Back 20

Convincing the client to do something

Selling a program

Providing the right information

Hint 20

There a 3

Front 21

Active listening suggests that a personal trainer seeks ___ to be & desire to ___.

Back 21

Respectful & genuinely care for clients.

Form partnerships/collaborative relationships with them.

Front 22

Instead of having the goal of communicating information, a personal trainer’s goal should be

Back 22

To build a relationship with their client.

Front 23

Arguably, it is more important to communicate understanding than to

Back 23

Provide the right information.

Front 24

By maximizing ___ & minimizing ___, personal trainers will help get people ___, & that is what leads to ___ to an exercise program.

Back 24

Max : Support

Min : Disagreements

Get people connected

Leads to adherence

Front 25

Gradual lifestyle change is often accompanied by a pattern of

Back 25

Backsliding

Starting over

Stopping

Hint 25

There are 3

Front 26

Closed-ended (directive) questions can be answered with

Back 26

One word

(What’s your name?)

Front 27

Open-ended (nondirective) questions allow

Back 27

Clients to get more information, to be elaborate.

Front 28

Open ended questions cannot be answered with a

Back 28

Number

Place

Yes or no

Front 29

Open-ended questions are very important for building what type of relationships? Why?

Back 29

Collaborative relationships

They invite discussion.

Front 30

How do you open-ended questions invite discussion?

Back 30

To express :

Personal fears

Barriers

Failures

Successes

Hint 30

There are 4

Front 31

Reflections are

Back 31

Conversational techniques that expressed the purported meaning of what was just heard.

Hint 31

What was that?

Front 32

Reflections are both ___ & ___. They express ___ & communicate ___.

Back 32

Subtle & powerful.

Caring & communicate understanding.

Front 33

Reflecting is an opportunity to make sure of what? What opportunity does it give to a client?

Back 33

That what a client says is accurately understood.

The opportunity to ensure they said what they thought or felt.

Front 34

How are reflections powerful?

Back 34

Because they show that active listening is occurring.

Front 35

They may add more information so what has been reflected.

Back 35

They may add more information to what has been reflected.

Front 36

When reflecting is done skillfully the conversation between a trainer and the client will flow, & all the information will come from who?

Back 36

The client.

Front 37

Summaries are a series of

Back 37

Reflections.

Front 38

If a trainer has done a good job reflecting with clients, then summary should be

Back 38

Pretty simple.

Front 39

What do summaries draw out? Summaries show a great depths of what?

Back 39

All the important points of the conversation together & again allow clients to clarify what they said or how someone has interpreted what they said.

Listening throughout an entire conversation.

Front 40

Affirmations show appreciation for

Back 40

Clients & their strengths.

Front 41

What must personal trainers do to know what to affirm? When using affirmations with a client it is important to do what?

Back 41

They must listen.

Genuinely affirm something the client personally values.

Hint 41

Thoughts, plans, skills.

Front 42

Clients feel more validated by positive comments about their

Back 42

Thoughts

Plans

Skills

Front 43

How are affirmations different from complements?

Back 43

Complements typically have in evaluative judgment implicit within them.

Front 44

Complements usually begin with statements ___. Changing ___ statements to ___ statements relocates the affirmation from an ___ advantage point to an ___client attribute.

Back 44

“I” statements.

Changing “I” statements to “U” statements

From an external

To an internal

Front 45

Clients are paying personal trainers to share information with them. However, before sharing information with a client it is important to do what? Asking permission to give advice softens what?

Back 45

Ask permission to share that information.

The trainers role as an authority figure, & supports a partnership in the decision making process.

Front 46

These are some basic ideas to keep in mind when communicating new information to a client. Some of those ideas are as follows :

Back 46

Back (Definition)

Front 47

Social networks can strongly influence what? What type of people fare better?

Back 47

Behavior & beliefs.

Those who are trying to change their exercise behavior & who have strong social support.

Front 48

The social support include

Back 48

Family

Friends

Coworkers

Personal trainers

Others who provide :

Encouragement

Support

Accountability

Companionship

Hint 48

4 types of people

4 things they provide

Front 49

What is one of the strongest predictors of exercise adherence?

Back 49

Social support.

Front 50

During the first session with a new client, what should personal trainers discuss about social support?

Back 50

The amount & type of social support the client may need or have.

Front 51

When talking about prior exercise successes, people may mention attribute their past exercise success is to a workout buddy, family member, or friend. If the conversation is not going this direction what are some questions that may need to be asked?

Back 51

Were other people involved in your past success?

Did family & friends help you to stick to your exercise program?

Who was the most important person that added to your exercise success?

Hint 51

3 social support questions.

Front 52

For clients who have a strong social support network, have a conversation with them about

Back 52

How to use the social support they have available.

Front 53

For clients who have limited social support network or no social support network, trainers should help clients

Back 53

To find social support they need To adhere to an exercise program.

Front 54

What is a simple way of helping a client find social support?

Back 54

Introducing them to staff & members in the fitness facility.

Front 55

Trainers can also design small group training classes and

Back 55

Encourage their existing clients to invite friends, coworkers, or family members.

Front 56

Provide in formal orientation sessions for

Back 56

Groups of new members, helping to connect them.

Front 57

Other people with strong social support fair better with exercise inherence, many people do enjoy exercising ___. Generally these Individuals use exercise to get away from ___, to spend some time ___, ___, or to ___.

Back 57

Alone.

Get away from people,

To spend some time alone,

To think,

Or to destress/relax.

Hint 57

Solitude.

Front 58

What are the various kinds of support?

Back 58

Instrumental support

Emotional support

Companionship support

Informational support

Hint 58

I.I.C.E.

Front 59

Instrumental support is the

Back 59

Tangible & practical factors necessary to help a person to adhere to exercise/achieve exercise goals.

Front 60

What are some examples of instrumental support?

Back 60

Transportation to a fitness facility

A babysitter

A spotter for a weightlifting

Hint 60

How to get there.

How to have free time.

How to lift safely.

Front 61

Components of instruments with support that are unsupported turn into what?

Back 61

Barriers.

Front 62

People will not be able to adhere to an exercise program if there are

Back 62

Tangible things that get in the way of them being able to exercise.

Front 63

Emotional support is expressed through

Back 63

Encouragement

Concern

Caring

Empathy

Hint 63

2 Es

2 Cs

Front 64

What are examples of emotional support?

Back 64

Encouraging client to work harder.

Sympathizing with a client when they have sore muscles.

Praising a client for their efforts.

Hint 64

E.S.P.

Front 65

Emotional support enhances ___ & reduces ___. Although emotional support goes a bit deeper, it can come in the form of an ___.

Back 65

Enhance : Self-esteem

Reduce : anxiety

Affirmation

Front 66

Affirmations affirm what?

Back 66

Intent & effort.

Front 67

Informational support is one of the main reasons that clients

Back 67

Come to personal trainers in the first place.

Front 68

Informational support includes the

Back 68

Directions, advice, or suggestions given to clients about how to exercise & the feedback regarding their progress.

Front 69

Informational support can come from what type of sources?

Back 69

Formal sources :

Personal trainers, group exercise instructors, or other health & fitness professionals.

Informal sources :

Family & friends who share their own exercise experiences.

Front 70

What is the most familiar type of support?

Back 70

Companionship support.

Front 71

Companionship support includes

Back 71

The availability of family, friends, & coworkers who clients can exercise with.

Front 72

Companionship during exercise provides

Back 72

Positive feelings & may distract people from the negative related feelings such as fatigue, pain, & boredom.

Front 73

Companionship also provides a sense of

Back 73

Camaraderie & accountability.