Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
6 Cards in this Set
- Front
- Back
|
What is conflict? |
An expressed struggle between at least 2 interdependent parties who percieve incompatible goals, scarce resources and interference from the other party in achieving their goals. |
|
|
What are the conflict styles? |
Avoiding (lose-lose), accommodating (lose-win), competing (win-lose), compromising (lose-lose), collaborating (win-win). |
|
|
Complimentary conflict styles |
In relationships with complimentary conflict styles the partners use different but mutually reinforcing behaviors. Fight-flight and common in unhappy marriages. |
|
|
Symmetrical conflict styles |
Both parties use the same behaviors. Can be good or bad. Good when they both communicate assertively; bad when they both ignore a problem. |
|
|
Parallel conflict style |
Both parties shift between complementary and symmetrical. |
|
|
Constructive conflict skills include: |
Identifying your problem and unmet needs, making a date to address the problem and solve it, describing your problems and needs ( why youre upset), considering your partners POV, negotiating a solution and following up the solution (talk over the solutions progress). |
