Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
47 Cards in this Set
- Front
- Back
|
Human Behavior |
The physical actions of a person that can be seen or heard such as smiling or whistling. |
|
|
Organizational Behavior |
Human behavior in organization |
|
|
Organizational Behavior |
The study of human behavior in organization , of interaction between individuals and the organization and of the organization itself |
|
|
Goals of OB |
To Explain, Predict and Control Behavior |
|
|
Elements of OB |
People. Structure. Technology. Environment |
|
|
Structure |
The formal relationship of people in the organization |
|
|
Technology |
Combination of resources, knowledge and techniques with which people work and affect the task that they perform. Consist of buildings machines work process and resources |
|
|
Environment |
Institutions or forces outside the organization that potentially affect the organization's performance. Supplier customer competitors.. |
|
|
Benefits of studying OB |
Development of people's skills Personal growth Enhancement of organizational individual effectiveness Sharpening and refinement of common sense |
|
|
Types of skills that a person will need to succeed in chosen career |
Skill in doing his work Skill in relating people |
|
|
Interpersonal thinking |
Possessed by a person with highly accurate understanding of himself |
|
|
Personal Growth |
Makes a person highly competitive in the workplace |
|
|
Frederick W. Taylor |
Well-known disciple of the scientific management movement. |
|
|
Elton Mayo |
Human relations approach. Hawthorne studies in 1920 to determine what effect hours of work periods of rest.. Social interaction is a factor for increased productivity. |
|
|
Sigmund Freud |
People are motivated by far more than conscious logical reasoning |
|
|
J.B Watson |
Behaviorism . Learned behavior. |
|
|
B.F Skinner |
Behavior modification. |
|
|
Abraham Maslow |
Self actualization |
|
|
Ethics |
Set of moral choices a person makes based on what she ought to do |
|
|
Organizational Ethics |
Moral principles that define right or wrong behavior in organization |
|
|
Individual Differences |
Refer to the variation on how people respond to the same situation based on personal characteristics |
|
|
Productivity |
Refers to the rate of output per worker |
|
|
Makes people different from each other |
Demographics Aptitude and ability Personality |
|
|
Sources of demographic diversity |
Gender Generational differences and age Culture |
|
|
Culture |
Learned and shared ways of thinking and acting among a group of people or society |
|
|
Social Culture |
social environment of human created beliefs |
|
|
Organizational culture |
Set of values beliefs and norms that is shared among members |
|
|
Aptitude |
Capacity of a person to learn or acquire skills |
|
|
Ability |
Capacity of a person to perform the various task in a job |
|
|
Overall abilities |
Physical Mental |
|
|
Cognitive intelligence |
Capacity of a person ti acquire and apply knowledge including solving problems |
|
|
Social intelligence |
Persons ability to relate effectively with others |
|
|
Emotional intelligence |
Refers to a person's qualities such as understanding empathy |
|
|
Cultural intelligence |
Refers to ab outsider's ability to interpret someone's unfamiliar and ambiguous behavior |
|
|
Robert sternberg |
Triachic Theory of intelligence Componential Experiential Contextual |
|
|
Compinential Intelligence |
Analytical thinking |
|
|
Experiential Intelligence |
Cretive intelligence |
|
|
contextual Intelligence |
practical intelligence. Common sense |
|
|
Personality |
The sum total of ways in which individual reacts and interacts with others. |
|
|
Learning |
Change in behavior |
|
|
Social Learning |
Observing the behavior of others |
|
|
stimulus |
Something that incites action |
|
|
Projection |
Attributing ones own thoughts feelings or motives to another |
|
|
Operant Conditioning |
Type of learning where people learn to repeat behaviors that bring them pleasurable outcomes and behavior that lead to uncomfortable outcomes |
|
|
Perception |
The process by which people select organize interpret retrieve and respond to information from their environment |
|
|
Target |
Is the person object or event that is perceived by another person |
|
|
Attribution Theory |
The process by which people ascribe causes to the behavior they perceive |
