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17 Cards in this Set
- Front
- Back
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What is human behavior? |
The result of attempts to satisfy certain needs. |
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Maslow’s triangle. |
In ascending order. Physical needs: food, rest, shelter. Safety: must feel safe and protected. Social: feel like they belong and are accepted. Egoistic: self esteem and reputation. Needs to feel independent, self confident, and respected. Self fulfillment: need to realize their own potential. De |
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Defense mechanisms. |
Denial, repression, displacement, rationalization, fantasy, compensation, projection, reaction formation. |
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Denial? |
Refusal to accept reality due to threat |
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Repression? |
A person hides uncomfortable thoughts in the unconscious mind. |
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Displacement? |
Shifts emotion from the original object to a less threatening substitute. |
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Rationalization? |
Cannot accept real reasons for behavior so they justify them. |
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Fantasy. |
Escaping from reality by taking mental or physical flight. |
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Compensation. |
Psychologically balancing a weak area with a strong area. |
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Projection. |
Relegating blame for ones own mistakes on others. |
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Reaction formation. |
Belief that the opposite is true to anxiety. |
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what are Anxiety and stress? |
Anxiety is a feeling of worry, nervousness, or unease. Stress is physical or emotional tension as a result of a threatening environment. |
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Normal reactions to stress? |
Rapid and exact response within the limits of experience and training. |
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Abnormal reactions to stress. |
Extreme over cooperation, painstaking self-control, inappropriate laughter or singing. |
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Basic elements of effective communication. |
Source: the speaker/instructor. Symbol: words being spoken. Receiver: student or listener. |
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Barriers or effective communication. |
C.O.I.L Confusion between the symbol and the symbolized object. Overuse of abstractions. Interference. Lack of common experience. |
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Developing communication skills. |
L.I.Q.I.R Listening effectively/intently. Instructional communication: Past experience applied to the situation. Questioning: to grasp students understanding of the topic. Instructional enhancement: Good instructor is always learning. Role playing: Provide a general description of a situation and let the student react. |
