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20 Cards in this Set
- Front
- Back
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Reflection |
Putting words to the person emotional reaction which acknowledges the person feelings |
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Clarification |
Allows the listener to get additional information |
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Paraphrasing |
Therapeutic communication techniques revolve rewording a statement to check the meaning and interpretation |
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Provide privacy for patients |
A good way to overcome environmental distractions that impact communication |
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Types of verbal communication |
Written message; phone message letters and email,online information and media |
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Regarding the communication cycle |
The sender creates the message the receiver creates the feedback the sender decodes the feedback message |
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Barriers of communication |
Environmental distraction Internal distraction Visually Impaired Hearing impaired Intellectual Disability Illiterate non-English speaking Emotional distraction |
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The following is a internal distraction to communication pain internal distraction include hunger , pain, anger and tiredness internal distraction are barriers to communication |
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A patient illiterate use pictures and model |
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Autonomy versus shame and doubt (2year old child ) age range 1.5 3years (toddler) |
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Industry versus inferiority children between 6 and 12 years are in the industry versus inferiority stage |
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ADULTS 60 years and older are in Ego integrity versus despair stage Erikson stage of psychosocial development of a 72 years old ego integrity versus despair stage |
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For preschoolers use short simple sentences Encourage questions Use imitation, play , and role-playing |
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With adolescence provide privacy and independence Encourage responsible decision making Encourage discussion and questions |
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Cultural |
Diversity includes general customs ,norm, values and ( belief held by a group of people |
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Cultural |
Diversity includes general customs ,norm, values and ( belief held by a group of people |
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Not an adaptive coping mechanism compliance and dependence |
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Maladaptive coping mechanisms |
Hostility aggression manipulation Recognition-seeking Passive aggressive behavior Compliance dependence Social withdrawal isolation Denial fantasy Drugs and alcohol use Gambling shopping risk taking behaviors |
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Law that requires health providers must provide free effective communication to patients (and companions) with disabilities |
The American with disabilities act amendment act |
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Defense mechanisms with reaction formation the person express his or her feelings are the opposite of what he or she really feels |
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