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5 Cards in this Set
- Front
- Back
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5 Steps to an effective opening? |
1) Reaffirm the business or relationship 2) Be concise 3) Use an impact statement 4) Use visual aids 5) Get the customer involved |
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What are the 4 types of questions? |
1) Discovery 2) Developmental 3) Clarifying 4) Close ended |
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What are the 5 types of closes? |
1) Urgency 2) Summary of benefits 3) Choice 4) Trial 5) Ask for the order |
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What does the S.M.A.R.T. acronym stand for? |
1) Specific 2) Measurable 3) Attainable 4) Relevant 5) Time bound |
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What does the S.I.E.R.R.A acronym stand for? |
1) Sooth 2) Improvement Opportunities 3) Employee Help 4) Retail Call 5) Recap Results 6) Action Items |
