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51 Cards in this Set

  • Front
  • Back

1. What is our service standard #1?

Texas friendly

2. How long do we have to greet a table?

45 seconds

3. Which of the following describes special attention?

All of the above. Serving kids' meals first, offering a beverage and crayons to a waiting child, and placing a candle in dessert for a birthday.

4. Where would you seat elderly and handicapped people?

Closest to the front door

5. Where would we seat children and infants?

Out of the main isles

6. How do we answer the phone? How long do we have to answer the phone?

"Thank you for calling Saltgrass Steakhouse of Amarillo, this is _________ speaking. How may I help you?" 2 rings.

7. What is the standard greeting?

"Welcome to Saltgrass Steakhouse! How many in your part today?"

8. What is the standard farewell?

"Thank you for dining with us. We will see you next time!"

9. Baked Potato Soup

Creamy, chunky potato soup with bacon, chives, and cheddar cheese. Garnished with chives.

10. Chicken Tortilla Soup

Brothy soup with chicken, cilantro rice, zucchini, carrots, and other veggies. Garnished with avocado and tortilla chip.

11. The dinner salad comes with how much dressing?

1 ounce

12. Dinner Salad:

Salad mix, choice of dressing, 2 sliced tomatoes, croutons, and cheddar cheese.

13. Dinner Caesar Salad:

Romaine, Caesar dressing, croutons, and Parmesan cheese.

14. Wedge Salad:

Iceberg wedge, ranch dressing, balsamic vinaigrette, diced tomato, bleu cheese crumbles, and chopped bacon.

15. Spinach/Kale Salad:

Spinach, bleu cheese crumbles, chopped egg, chopped pecans, diced red onions, and honey balsamic vinaigrette.

16. What kind of beef do we serve?

Certified Angus Beef

17. What characteristics make Certified Angus Beef special?

It is the top 8% of all USA beef. It is renowned for tenderness, juiciness, and flavor.

18. Pat's Ribeye ounces

10, 12, and 16

19. Wagon Boss Top Sirloin ounces

6, 8, and 10

20. Cattleman's Prime Rib ounces

8, 9, 12, 16, and 20

21. New York Strip ounces


22. T-bone ounces


23. Porterhouse ounces


24. Cowboy Ribeye ounces


25. What is our most tender steak?


26. What are the 2 cuts with the most marbling?

Ribeye and Prime Rib

27. True or False. The T-bone has two steaks in one; the strip on one side and the filet on the other.


28. What are the two cuts from the same ribroll?

Ribeye and Prime Rib

29. What does it mean to "parrot" the guests' order?

Repeat back the order as the guest is ordering

30(a) Rare

Cool red center

30(b) Medium Rare

Warm red center

30(c) Medium

Pink throughout

30(d) Medium Well

Thin line of pink

30(3) Well

No pink

31. How many shrimp come with each shrimp addition?

5 grilled, 5 fried, or 4 BBQ

32. Oscar Topping

Jumbo lump crabmeat, lemon butter, chives, red pepper flakes, and 3 spears lightly fried asparagus

34. We offer all of the following items as steak additions except:

Lobster topping

34. What is the purpose of suggestive selling and upgrading?

All of the above. To provide guests with more options, to boost your sales = more money for you, and sales directly affects your rankings.

35. Gin & Ginger Mojito

Hendrick's gin,sweet & sour, Monon cucumber syrup, ginger beer, mint leaves, and a lime wedge.

36. Strawberry Mule

Grey Goose vodka, strawberry puree, rocks mix, Gosling's ginger beer, lime wedge, and 1/2 strawberry.

37. Southern Mule

Camamigos Blanco Tequila, rocks mix, Liber & Co Fiery Ginger Syrup, Gosling's ginger beer, lime wheel, and mint leaves

38. Moscow Mule

Well vodka, sweet & sour, Gosling's ginger beer, and lime wheel

39. Pomegranate Mojito

Bacardi rum, Liber & Co real grenadine, club soda, rocks mix, and mint leaves.

40. What is our house vodka?


41. Select two liquors to offer as upgrades when a guest orders a drink with vodka:




Grey Goose

42. What drinks are made with vodka?


Bloody Mary


43. What are the suggested drink limits for the following?

Glass of wine 4

Beers 4

Shots 2

44. You should communicate all of the following when a guest orders a 4th drink except what?

If they are male or female

45. What are the consequences for not adhering Landry's alcohol policy?

Disciplinary action up to possible termination

46. True or False. It is okay to serve a guest who is under 21 if they are accompanied by a guardian?


47. What question should you ask when checking a guests' ID?

How old are you?