Server Test #3

Front 1

1. What is our service standard #1?

Back 1

Texas friendly

Front 2

2. How long do we have to greet a table?

Back 2

45 seconds

Front 3

3. Which of the following describes special attention?

Back 3

All of the above. Serving kids' meals first, offering a beverage and crayons to a waiting child, and placing a candle in dessert for a birthday.

Front 4

4. Where would you seat elderly and handicapped people?

Back 4

Closest to the front door

Front 5

5. Where would we seat children and infants?

Back 5

Out of the main isles

Front 6

6. How do we answer the phone? How long do we have to answer the phone?

Back 6

"Thank you for calling Saltgrass Steakhouse of Amarillo, this is _________ speaking. How may I help you?" 2 rings.

Front 7

7. What is the standard greeting?

Back 7

"Welcome to Saltgrass Steakhouse! How many in your part today?"

Front 8

8. What is the standard farewell?

Back 8

"Thank you for dining with us. We will see you next time!"

Front 9

9. Baked Potato Soup

Back 9

Creamy, chunky potato soup with bacon, chives, and cheddar cheese. Garnished with chives.

Front 10

10. Chicken Tortilla Soup

Back 10

Brothy soup with chicken, cilantro rice, zucchini, carrots, and other veggies. Garnished with avocado and tortilla chip.

Front 11

11. The dinner salad comes with how much dressing?

Back 11

1 ounce

Front 12

12. Dinner Salad:

Back 12

Salad mix, choice of dressing, 2 sliced tomatoes, croutons, and cheddar cheese.

Front 13

13. Dinner Caesar Salad:

Back 13

Romaine, Caesar dressing, croutons, and Parmesan cheese.

Front 14

14. Wedge Salad:

Back 14

Iceberg wedge, ranch dressing, balsamic vinaigrette, diced tomato, bleu cheese crumbles, and chopped bacon.

Front 15

15. Spinach/Kale Salad:

Back 15

Spinach, bleu cheese crumbles, chopped egg, chopped pecans, diced red onions, and honey balsamic vinaigrette.

Front 16

16. What kind of beef do we serve?

Back 16

Certified Angus Beef

Front 17

17. What characteristics make Certified Angus Beef special?

Back 17

It is the top 8% of all USA beef. It is renowned for tenderness, juiciness, and flavor.

Front 18

18. Pat's Ribeye ounces

Back 18

10, 12, and 16

Front 19

19. Wagon Boss Top Sirloin ounces

Back 19

6, 8, and 10

Front 20

20. Cattleman's Prime Rib ounces

Back 20

8, 9, 12, 16, and 20

Front 21

21. New York Strip ounces

Back 21

12

Front 22

22. T-bone ounces

Back 22

17

Front 23

23. Porterhouse ounces

Back 23

22

Front 24

24. Cowboy Ribeye ounces

Back 24

21

Front 25

25. What is our most tender steak?

Back 25

Filet

Front 26

26. What are the 2 cuts with the most marbling?

Back 26

Ribeye and Prime Rib

Front 27

27. True or False. The T-bone has two steaks in one; the strip on one side and the filet on the other.

Back 27

True

Front 28

28. What are the two cuts from the same ribroll?

Back 28

Ribeye and Prime Rib

Front 29

29. What does it mean to "parrot" the guests' order?

Back 29

Repeat back the order as the guest is ordering

Front 30

30(a) Rare

Back 30

Cool red center

Front 31

30(b) Medium Rare

Back 31

Warm red center

Front 32

30(c) Medium

Back 32

Pink throughout

Front 33

30(d) Medium Well

Back 33

Thin line of pink

Front 34

30(3) Well

Back 34

No pink

Front 35

31. How many shrimp come with each shrimp addition?

Back 35

5 grilled, 5 fried, or 4 BBQ

Front 36

32. Oscar Topping

Back 36

Jumbo lump crabmeat, lemon butter, chives, red pepper flakes, and 3 spears lightly fried asparagus

Front 37

34. We offer all of the following items as steak additions except:

Back 37

Lobster topping

Front 38

34. What is the purpose of suggestive selling and upgrading?

Back 38

All of the above. To provide guests with more options, to boost your sales = more money for you, and sales directly affects your rankings.

Front 39

35. Gin & Ginger Mojito

Back 39

Hendrick's gin,sweet & sour, Monon cucumber syrup, ginger beer, mint leaves, and a lime wedge.

Front 40

36. Strawberry Mule

Back 40

Grey Goose vodka, strawberry puree, rocks mix, Gosling's ginger beer, lime wedge, and 1/2 strawberry.

Front 41

37. Southern Mule

Back 41

Camamigos Blanco Tequila, rocks mix, Liber & Co Fiery Ginger Syrup, Gosling's ginger beer, lime wheel, and mint leaves

Front 42

38. Moscow Mule

Back 42

Well vodka, sweet & sour, Gosling's ginger beer, and lime wheel

Front 43

39. Pomegranate Mojito

Back 43

Bacardi rum, Liber & Co real grenadine, club soda, rocks mix, and mint leaves.

Front 44

40. What is our house vodka?

Back 44

McCormick

Front 45

41. Select two liquors to offer as upgrades when a guest orders a drink with vodka:

Back 45

Tito's

Belvedere

Absolute

Grey Goose

Front 46

42. What drinks are made with vodka?

Back 46

Martini

Bloody Mary

Screwdriver

Front 47

43. What are the suggested drink limits for the following?

Back 47

Glass of wine 4

Beers 4

Shots 2

Front 48

44. You should communicate all of the following when a guest orders a 4th drink except what?

Back 48

If they are male or female

Front 49

45. What are the consequences for not adhering Landry's alcohol policy?

Back 49

Disciplinary action up to possible termination

Front 50

46. True or False. It is okay to serve a guest who is under 21 if they are accompanied by a guardian?

Back 50

False

Front 51

47. What question should you ask when checking a guests' ID?

Back 51

How old are you?