Mgmt 326 Test 2 2 Of 4

Front 1

Matrix Design

Back 1

Based on two overlapping bases of departmentalization. Vice presidents of each department is X, and project Managers are on the Y axis.

Front 2

Lewin's phases of change

Back 2

Unfreezing, Implementation, Refreezing

Front 3

Refreezing

Back 3

reinforcing and supporting the change so that it becomes a part of the system.

Front 4

Implementation

Back 4

Implement the change

Front 5

Implement the change

Back 5

individuals who will be affected by the impending change must be led to recognize why the change is necessary.

Front 6

Resistance to change

Back 6

Uncertainty Threaten self interest Different Perceptions Feelings of loss

Front 7

Organization development

Back 7

An effort that is planned, organization-wide and managed from the top, intended to increase organizational effectiveness and health through planned interventions in the organization's process, using behavioral science knowledge.

Front 8

Job Analysis

Back 8

A systematized procedure for collecting and recording information about jobs within an organization.

Front 9

Training

Back 9

Teaching operational or technical employees how to do the hob for which they were hired.

Front 10

Performance Appraisal

Back 10

A formal assessment of how well an employee is doing his or her job.

Front 11

Job evaluation

Back 11

An attempt to assess the worth of each job relative to other jobs

Front 12

Locus of Control

Back 12

The degree to which an individual believes that his or her behavior has a direct impact on the consequences of that behavior

Front 13

Emotional intelligence (EQ)

Back 13

Extent to which people are self-aware, manage their emotions, motivate themselves, express empathy for others and possess social skills. Self awarenessManaging emotions Motivating oneself EmpathySocial Skill

Front 14

Attributes

Back 14

Complexes of beliefs and feelings that people have about specific ideas, situations, or other people. Affective component-Feelings and Emotions an individual has toward a situation. Cognitive component- derived from knowledge an individual has about a situation Intentional Component- how an individual expects to behave toward or in the situation.

Front 15

Cognitive dissonance

Back 15

Conflicting attitudes and intended behavior. Affective v Cognitive v intention

Front 16

Myers briggs

Back 16

Extraversion V Introversion sensing v intuition Thinking v Feeling judging v perceiving

Front 17

Maslows hierarchy of needs

Back 17

Suggests that people must satisfy five groups of needs in order- physiological, security, belongingness esteem and self actualization.

Front 18

Physiological

Back 18

Food, base salary

Front 19

Security

Back 19

Stability, pension plan

Front 20

Belongingness

Back 20

Friendship, friends at work

Front 21

Esteem

Back 21

Status, job title

Front 22

Self Actualization

Back 22

Achievement, challenging job

Front 23

two factor Theory of motivation

Back 23

suggests that people's satisfaction and dissatisfaction are influenced by two independent sets of factors-- motivation and hygiene factors.

Front 24

Empowerment

Back 24

The process of enabling workers to set their own work goals, make decisions, and solve problems with their sphere of responsibility.

Front 25

Participation

Back 25

The process of giving employees a voice in making decisions about their own work

Front 26

Merit pay

Back 26

Pay awarded to employees on the basis of relative value of their contributions to the organization.

Front 27

piece-rate incentive plan

Back 27

Reward system wherein the organization pays an employee a certain amount of money for every unit she or he produces.