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23 Cards in this Set
- Front
- Back
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What is sqc |
Statistical quality control concerned primarily with managing quality |
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What is tqm |
A strategic commitment by top management to change it's whole approach to business in order to make quality a guiding factor in everything it does |
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Cycle time |
The time needed by the organization to accomplish activities such as developing making and distributing products or services |
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Benchmarking |
Process of learning how other firms do things in an exceptionally high-quality manner |
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Jit method |
An inventory system that has necessary materials arriving as soon as they are needed so that the production process is not interrupted |
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Operations management |
The total set of managerial activities used by an organization to transform resource inputs into products services or both |
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Supply chain management |
The process of managing operations control, resource acquisition, and inventory so as to improve overall efficiency and effectiveness. Fo |
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Formulas for productivity |
Productivity = outputs/inputs. Labour productivity = outputs/direct labour v |
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Value added analysis |
Comprehensive evaluation of all work activities, materials flows, and paperwork to determine the value that they add for customers |
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Attitudes |
Complexes of beliefs and feelings that people have about specific ideas situation or other people |
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Osha |
Occupational safety and health act of 1970.... Directly mandates the provision of safe working conditions |
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Equal employment opportunity commision |
Charged with enforcing title VII of the civil Rights act forbidding discrimination in all areas of the employment relationship |
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Age discrimination in employment act |
outlaws discrimination against people older than 40 years |
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Affirmative action |
Intentionally seeking and hiring qualified or qualifiable employees from racial sexual and ethnic groups that are underrepresented in the organization |
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Americans with disabilitiEs act |
Prohibits discrimination against people with disabilitiEs |
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Civil Rights act of 1991 |
amends the original civil Rights act, making it easier to bring discrimination lawsuits while also limiting punitive damages |
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Fair labor standards act |
Sets a minimum wage and requires overtime pay for work in excess of 40 hours per week |
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Equal pay act of 1963 |
Requires men and women be paid the same amount for doing the same job |
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Employee retirement income act of 1974 |
Regulates how organizations manage their pension funds |
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Family and medical act of 1993 |
Requires employers to provide up to 12 weeks of unpaid leave for family and medical emergencies |
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National labor relations act |
Procedures for employees to vote on rather to have a union or not |
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National labor relations board |
Established by the Wagner act to enforce it's provisions |
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Labor management. Relations act |
Limit union power also known as the Taft Hartley act |
