Mgmt 302

Front 1

OB is most accurately defined as

Back 1

The scientific study of the attitudes and behaviors of individuals and groups in organizations

Front 2

A manager who endorses a contingency approach to management would most accurately express this concept by stating:

Back 2

I treat different people in different ways, based on the situation we are facing

Front 3

The value of the Hawthorne studies to OB lay in their discovery that:

Back 3

Human needs, attitudes, motives, and relationships were important to worker performance

Front 4

An organization in which there are a lot of formal rules, people are treated in an impersonal manner, jobs are carefully divided into specialized tasks, and employees must check with their supervisors before making decisions exemplifies:

Back 4

An ideal bureaucracy

Front 5

Exposure to other cultures helps people to become:

Back 5

Less parochial and less ethnocentric

Front 6

The use of outsourcing allows business firms to focus on:

Back 6

Core competencies

Front 7

All of the following are key drivers of employee engagement, except:

Back 7

Establishing rules that drive competition and corporate strategy

Front 8

The term "contingent workforce" can be used to describe:

Back 8

All of the above

Hint 8

Part time, seasonal, on call, etc

Front 9

A manager who adheres to a "Theory Y" approach, assumes that:

Back 9

People motivate themselves, all one needs to do is give them direction

Front 10

Which of the following strategies would Fredrick Taylor recommend to improve productivity?

Back 10

Implementing a program of careful selection and training of all employees

Front 11

The field of knowledge known as organizational behavior draws from a diverse set of scientific disciplines, both theoretical and applied in orientation, as exemplified in the disparate fields listed below except

Back 11

Entomology

Front 12

A very significant and unprecedented impact of the Industrial Revolution on the organization of work processes and organizational behavior in human history includes:

Back 12

Disruptive shifts stemming from the centrality of factories on production processes, the management of work activities and the utilitarian function generated with labor wages

Front 13

Companies are taking positive steps to help employees address personal needs and family obligations because doing so:

Back 13

Results in all of the outcomes described above

Front 14

Which of the statements below is a false statement concerning the evaluation and grade assignment for the blogging components of this course?

Back 14

Members of each team will receive identical blog grades reflecting the teams total score

Front 15

The first articles and video clips assigned for this class describe how work and human organizations have changed since the end of the most recent glacial epoch or ice age, they suggest that:

Back 15

As human communities developed from small clans and villages to modern global systems...

Front 16

The concept of .... involves people's perceptions of the fairness in the manner by which others treat them

Back 16

Interpersonal justice

Front 17

Imposing new rules on workers without consulting them is thought to violate

Back 17

Procedural justice

Front 18

It is a company's responsibility to set clear... and train employees to recognize and follow them

Back 18

Standards of Behavior

Front 19

Companies whose leaders explicitly express strong ethical commitment returned... the value to shareholders

Back 19

Twice

Front 20

Which of the following laws forbids paying bribes to foreign officials?

Back 20

Foreign corrupt practices act

Front 21

Being ethical is not the same as being legal. Therefore, it is useful to think of the law as:

Back 21

Providing the minimum acceptable standard to which companies must adhere

Front 22

The idea that no cultures ethics are better than any other is embraced by which if he following:

Back 22

Ethical relativism

Front 23

In which stage of moral development does an individual do whatever keeps him/her from getting punished?

Back 23

Preconventional level

Front 24

The ..... asserts that ones own immediate interests are more important than the concern for others

Back 24

Exploitative mentality

Front 25

"If it looks ethical, it is ethical" represents which of the following mentalities

Back 25

Madison Avenue mentality

Front 26

"I'm going to do what society thinks is right" this is moral thinking at which of the following levels

Back 26

Conventional level

Front 27

Companies with reputations for testing people well are

Back 27

Highly sought by prospective employees

Front 28

Correlational coefficients are commonly used measures one encounters in behavioral science research papers and scholarly publications. Correlation coefficients...

Back 28

None of the above

Front 29

The actual validity of a proposed casual effect between a set of multiple independent variables on a dependent variable can be verified as empirically valid and true if the following evidence is present:

Back 29

H1 can't be proven as valid, any lack of empirical evidence only supports the validity of H0

Front 30

Learning is most accurately defines as

Back 30

A relatively permanent change in behavior occurring as a result of experience

Front 31

The case study on American Express exemplifies the belief that awards go beyond cash to include:

Back 31

Training and educational opportunities for their employees

Front 32

A feedback process that uses multiple sources from around the organization to evaluate one person is

Back 32

360 degree feedback

Front 33

Which of the following is true about stereotypes

Back 33

Stereotypes allow people to do as little cognitive work as possible when it comes to thinking about others

Front 34

Mary learns that she can avoid a fight with her supervisor by not taking too long a lunch break. This is an example of which of the following operations ?

Back 34

Negative reinforcement

Front 35

The performance appraisal process in organizations is

Back 35

Often heavily influenced by perceptual bias

Front 36

Managers consider... the most severe type of discipline they can impose before firing an employee

Back 36

Suspension without pay

Front 37

When berry wrecked the company car, his boss immediately assumed that the accident occurred because berry was careless. He never considered that another driver could have hit the car. This perceptual bias is called:

Back 37

The fundamental attribution error

Front 38

Research of bank managers showed that when employees were rated four months after beginning their jobs, their performance evaluations:

Back 38

We're consistent with manager expectations, not performance

Front 39

We all make inferences about people, but they may be inaccurate because

Back 39

All of the above

Front 40

People learn and retain skills longer when they

Back 40

Participate in the learning process

Front 41

When people repeat actions they have positive effects, and do not repeat actions that have negative effects, they are demonstrating:

Back 41

The law of effect

Front 42

How can we minimize bias in social perception and promote more accurate perceptions of people ?

Back 42

Make more correspondent inferences

Front 43

... is the tendency to show self discipline and strive for competence and achievement

Back 43

Conscientiousness

Front 44

In terms of core self evaluations, the extent to which and individual feels that he or she is able to control things is

Back 44

Locus of control

Front 45

The ability to understand complex ideas, adapt effectively to the environment, and learn from experience is known as an individuals...... intelligence

Back 45

Cognitive

Front 46

The personality dimension found to most closely relate to task performance is:

Back 46

Conscientiousness

Front 47

The ability to recognize and regulate personal emotions, influence those of others, and to be self motivating is an individuals

Back 47

Emotional intelligence

Front 48

Individuals with high self efficacy on the job

Back 48

Tend to succeed more than people with low self efficacy

Front 49

The success of sir Richard Branson, the creative force behind Virgin Enterprise defies........... perspectives and explanations about what drives the behavior of high school dropouts and what they can acheive

Back 49

Stereotypical

Front 50

In terms of core self evaluations the persons belief about his or her capacity to perform specific tasks successfully is

Back 50

Generalized self efficacy

Front 51

Studies show that people tend to perform well when

Back 51

There is a match between their personalities and the characteristics of the job they perform

Front 52

If someone is low in achievement motivation they will

Back 52

Seek very hard or very easy tasks

Front 53

Machiavellianism is noted for which of the following pronciples ?

Back 53

Do whatever it takes to defeat others or gain advantage over them

Front 54

According to the interactionist perspective in organizational behavior

Back 54

The environment is the dominant element in determining behavior

Front 55

A tests ..... reflects its consistency and stability over time

Back 55

Reliability

Front 56

While there are a variety of opinions on personality, an important determinant of human behavior is

Back 56

The situation or setting of the behavior

Front 57

Hector has a gift for getting jobs done. Whatever the task, he is able to figure about a way to do it. Hector is high in...

Back 57

Practical intelligence

Front 58

When people confront incompatible demands from their work and personal lives, they experience

Back 58

Role conflict

Front 59

According to some estimates, stress plays a role in ...... percent of physical illness

Back 59

50-70

Front 60

Smoking, drug and alcohol use, and violence are all examples of .... consequences of stress

Back 60

Behavioral

Front 61

The.... identifies various factor that lead to people's emotional reactions in the job and how their reactions affect them

Back 61

Affective events theory

Front 62

The.... identifies various factor that lead to people's emotional reactions in the job and how their reactions affect them

Back 62

Affective events theory

Front 63

Overt reactions that express feelings about events are called

Back 63

Emotions

Front 64

The.... identifies various factor that lead to people's emotional reactions in the job and how their reactions affect them

Back 64

Affective events theory

Front 65

Overt reactions that express feelings about events are called

Back 65

Emotions

Front 66

Happy employees are ....... than less happy individuals

Back 66

Less inclined to resign

Front 67

The gentech case study exemplifies a corporate- wide program that emphasized ......., an organizational philosophy about people and organizations taking joint responsibility for promoting health and preventing distress and strain

Back 67

Preventive stress management

Front 68

Which of the following is not an example of a self conscious emotion

Back 68

Scorn

Front 69

When dealing with desk rage experts suggest that one should

Back 69

Identify the trigger of the desk rage

Front 70

Which type of stressor has the longest term effect on the body, mind, and spirit?

Back 70

Chronic stressor

Front 71

Research has shown that when people have social support

Back 71

Their ability to resist the adverse effects of stress increase

Front 72

Which of the following characteristics of burnout is associated with attitudinal exhaustion?

Back 72

Depersonalization

Front 73

On busy days, Berry often deals with irate customers and has to "bite his tongue" to keep himself from saying what he really wants to say, this is referred to as:

Back 73

Emotional labor

Front 74

Which of the following is not a medical consequence of stress?

Back 74

Alcohol abuse

Front 75

Women are more likely than men to cope with stress by doing which if the following ?

Back 75

All of the above

Hint 75

Talking to friends about probs, finding a way to cope with stress, eating a proper diet, and exercising regularly

Front 76

According to the "value theory" people are dissatisfied with their jobs when

Back 76

The outcomes they receive do not match the outcomes they desire

Front 77

According to the "value theory" people are dissatisfied with their jobs when

Back 77

The outcomes they receive do not match the outcomes they desire

Front 78

In reference to the case study of canine companions inc which of the following statements is true?

Back 78

CCI was a successful in recruiting volunteers to care and train dogs then to return the dogs after growing attached to them as well as recruiting volunteers to raise funds by promoting the transference of emotional contagion during their annual ceremonies

Front 79

For diversity management programs to work, companies need

Back 79

Total managerial support

Front 80

The extent to which people identify with and are involved in their organizations corresponds with

Back 80

Organizational commitment

Front 81

During the past two decades the number of workers repeating that they are satisfied or very satisfied with their jobs:

Back 81

Has been declining significantly

Front 82

Values theory suggest that

Back 82

What needs to be changed to improve job satisfaction is not the same for all people

Front 83

Attitudes are...

Back 83

Relatively stable clusters of feelings, beliefs, and behavior tendencies

Front 84

Attitudes are...

Back 84

Relatively stable clusters of feelings, beliefs, and behavior tendencies

Front 85

The use of gain-sharing plans and other such long term compensation techniques is one way to:

Back 85

Align the interests of the employees with those of the company

Front 86

Attitudes are...

Back 86

Relatively stable clusters of feelings, beliefs, and behavior tendencies

Front 87

The use of gain-sharing plans and other such long term compensation techniques is one way to:

Back 87

Align the interests of the employees with those of the company

Front 88

For diversity management to work efficiently, organizations need:

Back 88

Total and extensive support for affirmative action from top management

Front 89

Employees who have high levels of affective commitment to their organizations:

Back 89

Are less likely to resign or be absent from their organization

Front 90

Studies have shown that job dissatisfaction tends to be associated with:

Back 90

High rates of absenteeism

Front 91

Research shows that the relationship between job satisfaction and job performance is:

Back 91

Positive but not strong, satisfaction does somewhat impact performance

Front 92

Unscheduled absences have been estimated to account for approximately ....... percent of payroll expenses

Back 92

15

Front 93

Based on her experiences, Kim believes that all women bosses are difficult to work with, so she's not looking forward to meeting her boss. It turns out that her boss is both competent and pleasant. Kim's "knowledge" of her boss is an example of which component of an attitude?

Back 93

Cognitive

Front 94

Job satisfaction is important because

Back 94

Less likely to experience accidents, more productive than dissatisfied employees, less likely to quit, and are less likely to be absent

Front 95

According to equity theory an underpaid person is likely to do which of the following ?

Back 95

Ask for raise, steal from company, work less hard, look for a job somewhere else

Front 96

To help strengthen employee commitment to goals, an organization should

Back 96

Involve employees in the goal-setting process

Front 97

Research on employee's actions to redress inequities on the job show that:

Back 97

They will respond much as equity theory suggests

Front 98

Vroom's expectancy theory suggests that motivation may be enhanced by:

Back 98

Implementing a pay for performance plan

Front 99

The best established finding about goal setting is that

Back 99

Performance increases with specific assigned goals

Front 100

In reference to the case study of Pixar Studios, Douglas McGregor's ....... are most likely to apply to the employees who are hired as animators

Back 100

Theory Y assumptions

Front 101

In reference to the case study of Pixar Studios, Douglas McGregor's ....... are most likely to apply to the employees who are hired as animators

Back 101

Theory Y assumptions

Front 102

Research on feedback and goal setting has shown that job performance is:

Back 102

Enhanced most when feedback and goal setting are used together

Front 103

In expectancy theory, ....... is the belief that effective performance will result in outcomes and rewards that are actually valued or desired by an employee

Back 103

Instrumentality

Front 104

As proposed by the Job Characteristics Model, skill variety, task identity, and task significance together create the critical psychological state of:

Back 104

Experienced meaningfulness

Front 105

Jessica is trying to increase the freedom and discretion that employees have in scheduling and planning their work. Based on the job characteristics model, Jessica is trying to increase:

Back 105

Autonomy

Front 106

When speaking of motivation, it is apparent that:

Back 106

Motivation is just one predictor of job performance

Front 107

An individuals belief about having the capacity to master the performance of new tasks is called:

Back 107

Self efficacy

Front 108

Job enrichment programs have a number of limitations including:

Back 108

lack of employee acceptance

Front 109

The motivational fit approach stipulates that motivation is based on the connection between qualities of..... and requirements of the .......

Back 109

Individuals; job