Mgmt 220 Chap 1

Front 1

What are the 5 needs associated with why we communicate?

Back 1

Physical, relational, identity, spiritual, and instrumental

Hint 1

P.R.I.S.I.

Front 2

"Communication helps us maintain physical and mental well-being"

Back 2

Physical Need

Front 3

"Communication helps us form social and personal relationships"

Back 3

Relational Need

Front 4

"Communication helps us decide who we are and who we want to be"

Back 4

Identity Need

Front 5

"Communication helps us share our beliefs and values with others"

Back 5

Spiritual Need

Front 6

"Communication helps us accomplish personal and professional tasks"

Back 6

Instrumental Need

Front 7

What are Maslows 3 main Hierarchy of Needs?

Back 7

Basic, Psychological, Self-fulfillment

Front 8

What needs fall under basic need in Maslows Hierarchy of Needs?

Back 8

Physiological, and Safety needs

Front 9

What needs fall under psychological needs in Maslows Hierarchy of Needs?

Back 9

Belongingness and love, and esteem needs

Front 10

What need falls under Self-fulfillment in Maslows Hierarchy of Needs?

Back 10

Self-Actualization

Front 11

What are physiological needs?

Back 11

Food, water, warmth, rest

Front 12

What are safety needs?

Back 12

Security and safety

Front 13

What are belongingness and love needs?

Back 13

Intimate relationships and friends

Front 14

What are esteem needs?

Back 14

Prestige and feeling of accomplishment

Front 15

What are self-actualization needs?

Back 15

Achieving one's full potential, including creative activities.

Front 16

What is the sequence of linear steps for communication?

Back 16

Source, encode, message, channel, receiver, decode

Front 17

What does Noise refer to?

Back 17

It refers to anything interfering with the encoding or decoding of a message

Front 18

What are the 3 models of human communication?

Back 18

Action, interaction, and transaction

Front 19

What is interaction?

Back 19

It includes the same elements of action (source, encode, message, channel, receiver, decode) but with 2 more elements: Feedback and Context.

Front 20

What are 2 different channels?

Back 20

Channel rich and channel lean

Front 21

Communication can pass through _____ filters

Back 21

Perceptual

Front 22

What are the 2 rules governing communication?

Back 22

Explicit and implicit rules

Front 23

What are explicit rules?

Back 23

Rules that someone has clearly articulated (Doug telling us to message him on BB)

Front 24

What are implicit rules?

Back 24

Based on cultural norms (students calling Doug by his last name)

Front 25

What are the myths behind communication?

Back 25

That everyone is an expert at communication. Communication will solve any problem, it can break down (not longer be effective), it's inherently good (we talk all the time), and that more communication is always better.

Front 26

Whats an example of an action model?

Back 26

Email

Front 27

Whats an example of an interaction model?

Back 27

A group assessing a draft proposal

Front 28

Whats an example of a transaction model?

Back 28

People having a normal conversation

Front 29

What is the other name for an interpersonal conversation between 2 people?

Back 29

A dyad

Front 30

"Interpersonal communication occurs within a ______"

Back 30

Relationship

Front 31

"Interpersonal communication ______ within relationships"

Back 31

Evolves

Front 32

"Interpersonal communication negotiates and ______ a relationship

Back 32

Defines

Front 33

What are 3 things that Interpersonal communication is and can do ?

Back 33

It's persuasive, it can improve relationships, and it can improve our health

Front 34

What are the 5 characteristics of competent communicators?

Back 34

Self-Awareness, Adaptability, Empathy, Cognitive Complexity, and Ethics

Front 35

"Awareness of how your behaviour is affecting others"

Back 35

Self-awareness

Front 36

"Ability to modify your behaviours as the situation demands"

Back 36

Adaptability

Front 37

"Skill at identifying and feeling what others around you are feeling"

Back 37

Empathy

Front 38

"Ability to understand a given situation in multiple ways"

Back 38

Cognitive complexity

Front 39

"Guidelines in judging whether something is morally right or wrong"

Back 39

Ethics

Front 40

What is the Big Five Model used for?

Back 40

It organizes various concepts into 5 factors that are representative of the characteristics that can be linked with satisfaction and success

Front 41

Whats is extraversion?

Back 41

The degree to which one is social or antisocial, outgoing or shy, assertive or passive, active or inactive, and talkative or quiet

Front 42

What are the Big Five?

Back 42

Openness, conscientiousness, extraversion, agreeableness, Neuroticism (Emotional stability)

Hint 42

O.C.E.A.N

Front 43

What does agreeablness refer to?

Back 43

The degree to which one is

Friendly or reserved

Cooperative or guarded

Flexible or inflexibile

Trusting or cautious

Good-natured or moody

Soft-hearted or tough

Tolerant or judgemental

Front 44

What does conscientiousness refer to?

Back 44

The degree to which one is

Dependable

Can be counted on

Follows through on commitments

Keeps promises

Front 45

What does openness to experience refer to?

Back 45

It considers whether one is interested in broadening his/her horizons or limiting them

Front 46

What does emotional stability (neuroticism) refer to?

Back 46

The degree to which one is consistent in how he/she

Reacts to certain events

Weighs options before acting

Looks at a situation objectively