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19 Cards in this Set
- Front
- Back
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A small number of people with complementary skills who hold themselves mutually accountable for pursuing a common purpose, achieving performance goals, and improving interdependent work processes.
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Work Team
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Training team members to do all or most of the jobs performed by other team members
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Cross training
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As a result of making even greater use of work teams, many leading companies have experienced:
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Greater customer satisfaction
Increased employee job satisfaction Improved speed and efficiency Improved service quality |
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What is a potential disadvantage associated with work teams?
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High employee turnover
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The least amount of team autonomy is found in
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Traditional Work Groups
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The highest level of team autonomy is found in
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Self-designing Work Groups
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The kind of team known as _____ not only provides advice and suggestions to management, but also has limited authority to make decisions and solve problems related to major tasks required to produce product or service.
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Semi-Autonomous Work Group
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_____ typically decreases team cohesiveness
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Affective Conflict
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An organization that rewards its team members through gainsharing is_____
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sharing the financial value of performance gains
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The process of finding, developing, and keeping the right people to form a qualified work force.
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Human Resource Management
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Federal Employment Law
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Intent of anti-discrimination law to make factors such as gender, race, or age irrelevant in employment decisions
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Bona Fide Occupational Qualifications (BFOQ's)
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A limitation on weight and height, (because it is needed for the job) of individuals working in quality control at a company would be legal because of this law
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Form of sexual harassment in which employment outcomes, such as hiring, promotion, or simply keeping ones job is dependent in whether an individual submits to sexual harassment
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Quid Pro sexual harassment
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Type of information collected as part of a job analysis
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Work activities
Tools and equipment used Knowledge, skills and utilities needed to do the job Job context |
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Compensation other than wages or salaries
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Employee Benefits
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Is the process of finding, developing and keeping the right people to form a qualified work force
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Human Resource Management
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The first stage in human resource management
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determine human resource needs
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A ______ is a purposeful, systematic process for collection information on the important work related aspect of a job.
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Job Analysis
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The two most important results of a job analysis are
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Job specification and job description
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