Key Terms For S2 3 Organizational Change

Front 1

Action research

Back 1

A change process based on the systematic collection of data and then the selection of a change action based on what the analyzed data indicate.

Front 2

Appreciative inquiry

Back 2

An approach to change that seeks to identify the unique qualities and special strengths of an organization, which can then be built on to improve performance.

Front 3

Change agents

Back 3

People who act as catalysts and assume the responsibility for managing change activities.

Front 4

Distinctive competencies

Back 4

an organization delivers better than its competition.

Front 5

Double-loop learning

Back 5

Errors are corrected by modifying the organization’s objectives, policies, and standard routines.

Front 6

Driving forces

Back 6

Forces that direct behaviour away from the status quo.

Front 7

First-order change

Back 7

Change that is incremental and straightforward.

Front 8

Idea champions

Back 8

Individuals who actively and enthusiastically promote an idea, build support for it, overcome resistance to it, and ensure that the idea is implemented.

Front 9

Innovation

Back 9

A new idea applied to initiating or improving a product, process, or service.

Front 10

Learning organization

Back 10

An organization that has developed the continuous capacity to adapt and change.

Front 11

Moving

Back 11

Efforts to get employees involved in the change process.

Front 12

Refreezing

Back 12

- Stabilizing a change intervention by balancing driving and restraining forces.

Front 13

Restraining forces

Back 13

Forces that hinder movement away from the status quo

Front 14

Second-order change

Back 14

Change that is multidimensional, multilevel, discontinuous, and radical.

Front 15

Single-loop learning

Back 15

Errors are corrected using past routines and present policies.

Front 16

Unfreezing

Back 16

Change efforts to overcome the pressures of both individual resistance and group conformity.