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36 Cards in this Set

  • Front
  • Back
Command and control group responsible for all planning and coordination
BC management team
Works to establish core business functions needed to sustain critical business operations
Operations team
Sets up hardware in the alternate location
Computer setup (hardware) team
Installs operating systems on hardware, sets up user accounts and remote connectivity with network team
Systems recovery (OS) team
Establishes short- and long-term networks, including hardware, wiring, and Internet and intranet connectivity
Network recovery team
Responsible to get internal and external services up and running
Applications recovery team
Responsible for data restoration and recovery
Data management team
Provides any needed supplies, materials, food, services, or facilities needed at the alternate site
Logistics team
The amount of time that passes before an infrastructure is available once the need for BC is declared
Recovery Time Object (RTO)
The point in the past to which the recovered applications and data at the alternate infrastructure will be restored
Recovery Point Object (RPO)
Phase 1 of the BC plan:
Preparation for BC actions
Phase 2 of the BC plan:
Relocation to the alternate site
Phase 3 of the BC plan:
Return to the primary site
overlooking the fact that getting a hold of people during a crisis may require means you had not thought of
Communications
when structuring, funding, and reviewing its BCP approach, organizations should not limit the scope to just systems recovery
Scope
failure on the part of senior management to give full attention to the BIA
Prioritization
failure to implement periodic review and update of the plan
Plan update
failing to get insurance claims filed during recovery
Insurance
a false sense of security develops if the plan is not updated regularly and tested
Reliance
often not considered a key deliverable -- resulting in greater risk exposure during recovery operations
Security
taking the vendor’s word that the alternate site will work out for you without checking it out for yourself
Service evaluation
communications team has to think about how to control perceptions of the public and investors during a crisis
Public relations
“Champion” appointed to lead BC process is not high up enough in the organization
Ownership
A _____ is a significant business disruption that stimulates extensive news media coverage and could have a political, legal, financial, and governmental impact on the business.
crisis
_____ _____ is defined as those actions taken by an organization in response to an emergency situation in an effort to minimize injury or loss of life.
Crisis management
Accidents that cause the disruption of telephone or utility service is what kind of crises?
Sudden Crises
Workplace violence involving employees, family members, or customers is what kind of crises?
Sudden Crises
Sting operation by a news organization or government agency is what kind of crises?
Smoldering Crises
Discovery of serious internal problems that will have to be disclosed is what kind of crises?
Smoldering Crises
The 7 Critical Success Factors for Crisis Management are:
_____; Speed of Response; A Robust Plan; Adequate Resources; Funding; Caring and Compassionate Response; Excellent Communications;
Leadership
The 7 Critical Success Factors for Crisis Management are:
Leadership; _____ of _____; A Robust Plan; Adequate Resources; Funding; Caring and Compassionate Response; Excellent Communications;
Speed of Response
The 7 Critical Success Factors for Crisis Management are:
Leadership; Speed of Response; A _____ Plan; Adequate Resources; Funding; Caring and Compassionate Response; Excellent Communications;
Robust
The 7 Critical Success Factors for Crisis Management are:
Leadership; Speed of Response; A Robust Plan; _____ Resources; Funding; Caring and Compassionate Response; Excellent Communications;
Adequate
The 7 Critical Success Factors for Crisis Management are:
Leadership; Speed of Response; A Robust Plan; Adequate Resources; _____; Caring and Compassionate Response; Excellent Communications;
Funding
The 7 Critical Success Factors for Crisis Management are:
Leadership; Speed of Response; A Robust Plan; Adequate Resources; Funding; _____ and _____ Response; Excellent Communications;
Caring and Compassionate
The 7 Critical Success Factors for Crisis Management are:
Leadership; Speed of Response; A Robust Plan; Adequate Resources; Funding; Caring and Compassionate Response; Excellent _____;
Communications