Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
8 Cards in this Set
- Front
- Back
Sending
|
- verbal/nonverbal - specific context |
|
Receiving
|
- attaches meaning to words/gestures - based on experience, culture, self-concept - intensity of having illness magnifies communication |
|
Internal = bring to interview
|
- Liking others = accept unconditionally - Empathy = viewing world from other person's frame of reference - Ability to listen = active role, complete attention (what they say, how they say it) |
|
External = physical setting
|
- Ensure privacy - Refuse interruptions - Physical environment - Dress - Note-taking Taping interview |
|
Communication Techniques
|
- Open-ended question - Closed/direct question - Facilitation - Silence - Reflection - Empathy - Clarification - Confrontation - Interpretation - Explanation - Summary |
|
Ten Traps of Interviewing
|
1. Provide false reassurance 2. Give unwanted advice 3. Use authority 4. Avoidance language 5. Engage in distancing 6. Use of professional jargon 7. Use leading/biased??? 8. Talking TOO much 9. Interrupting 10. Using "Why" questions |
|
Nonverbal Modes
|
- Physical appearance - Eye contact - Voice - Touch "Read" the nonverbal behavior and monitor own |
|
|
|