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15 Cards in this Set
- Front
- Back
- 3rd side (hint)
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What is NOT a way employees may passively and indirectly resist change? |
Going on strike. |
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An ethical delimma is a situation where someone will suffer negative consequences regardless of the decision made. True or false? |
True. |
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The decision making approach in which individuals choose the first solution that will achieve minimum acceptable results is... |
Satisficing (definition: choosing an available option and deeming it as satisfactory enough to achieve the goal). |
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According to Thomas and Kilman's model for conflict resolution, the best approach to managing conflict is contingent on... |
Concern for oneself AND concern for others. |
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A manager should use this to analyze the cause of a performance problem... |
Fishbone diagram. |
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What is the first step of the PDCA cycle? |
Select desired goals and objectives. |
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Planning is a management function that involves managers at all levels of healthcare organizations. True or false? |
True. |
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Staff positions are created within the vertical chain of command to directly help achieve a departments goal. True or false? |
False. |
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Staff planning should consider... (flip) |
ANSWER: All of the above. |
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Top management of an organization should allow individual departments to develop their own unique subcultures. True or false? |
True. |
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Organizational culture is "touchy, feely stuff" that has little effect on a healthcare organization. |
False, culture is important in an HCO. |
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Organizational culture in healthcare organizations changes quickly in the dynamic healthcare field. True or false? |
False. |
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The set of values and norms guiding beliefs and understandings that is shared by members of an organization and is taught to new members is known as... |
Organizational culture. |
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Managers often have difficulty shaping culture in their organization, because organizational culture is mostly influenced by external forces beyond the managers control. True or false? |
False, they do not have difficulty. |
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Open door policies, town hall meetings, formal grievance procedures and disciplinary review boards are all mechanisms that managers can use to improve... |
Employee protection. |
Something protection |
