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15 Cards in this Set
- Front
- Back
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- It is the visitor who must adapt
- Don’t embarrass someone else - Don’t criticize someone’s bad manners |
International Differnces: Three general guidelines:
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Context of Time
- How information is conveyed - How much should be conveyed |
How Cultures Differ From Each Other
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- Messages are explicit & direct
- Words carry most of information - Social circumstances of conversation not that important - Written agreements important - North America, Germany, Switzerland |
Low Context Culture
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- Relationships & social circumstances most important
- Written documents less important - China, Japan, Korea, Vietnam |
High Context Culture
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Organization of Time
- Important of schedules and deadlines |
How Cultures differ from each other: Organization of time
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- One thing at a time
- Requires some kind of scheduling - Promptness & deadlines stressed - United States - Northern Europe |
Monochronic Time
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- Many things happen at once
- Interruptions are routine - Appointments can be broken - High-context cultures - Latin America - Middle East |
Polychronic Time
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- Respect differences you encounter
- Understand your own viewpoint - Place yourself in other’s shoes - Be flexible and patient - Practice good listening skills - Be ready for the unusual |
Strategies for International Success
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- Greeting rituals
- As much knowledge of the language as possible - The dress code - Basic geography - Religious beliefs and customs |
What you need to know
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- Cultural heritage
- Key personalities - Brief country history - Attitude towards Americans - Currency system - Social structure |
What you need to know
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- Gift-giving etiquette
- Popular sports and newspapers - Customs regarding punctuality -Typical weather |
What You Need To Know
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- Respect government, religious and local holidays
- Never criticize or compare - Be prompt and punctual - Learn & use titles of those you are meeting with |
Basic Courtesies
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- Leave your camera in your hotel room when conducting business
- Meticulous grooming & dress - Be prepared to shake hands frequently - Show respect for older persons |
Basic Courtesies
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- Stand for national anthem
- Do not immediately call someone by their first name - Respect host’s dietary customs - Allow for greater formality in business |
Basic Courtesies
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- Print business cards on two sides
- Do not attempt to tell jokes or be humorous - Know how phone calls are billed - No slang, dialect or abbreviations in conversations |
Basic Courtesies
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